PRACTICE MANAGER AT SMILE 360 DENTAL SPECIALISTS | PRACTICE MANAGER JOBS IN LAGOS

About Company:

Smile 360 Dental Specialists is the leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”. We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontic, Family dentistry, and Periodontics

Job Description:

Smile360 is seeking a high-performance Practice Manager to serve as the operational leader for our Ikoyi Practice. In this role, you will be the central execution hub, bridging the gap between clinical excellence and premium patient experience. You will be responsible for the seamless coordination of all clinic activities, ensuring that our high standards of hospitality and dental care are met consistently.

The ideal candidate is a seasoned operations professional with a background in premium healthcare or hospitality, possessing the leadership gravitas to drive team accountability, revenue optimization, and continuous improvement

Requirements:

Operational Leadership & Efficiency

• Daily Coordination: Provide overall leadership for the Ikoyi Practice, ensuring all daily clinic activities and patient-facing operations run without friction.

• Bottleneck Resolution: Proactively monitor and resolve operational hurdles that affect patient care, chair utilization, and overall clinic efficiency.

• Audit & Compliance: Ensure strict adherence to operational policies and regulatory requirements through regular audits and the implementation of corrective actions.

Patient Experience & Service Excellence

• Premium Standards: Uphold Smile360’s signature premium patient experience across every touchpoint, from arrival to post-treatment follow-up.

• Service Recovery: Support the COPEx Lead in managing patient satisfaction, loyalty, and referrals; oversee the resolution of any complaints or escalations.

• Culture Advocacy: Foster a clinic culture rooted in hospitality, professionalism, empathy, and responsiveness.

Revenue Optimization & Performance

• Growth Collaboration: Partner with the Revenue Growth Manager to enhance treatment conversion rates and overall revenue performance.

• Resource Management: Optimize provider schedules and resource utilization to maximize clinic productivity and minimize operational leakage.

• Reporting: Prepare and present detailed operational performance dashboards, monitoring key KPIs related to revenue, patient flow, and service quality.

Team Management & Coordination

• Leadership Oversight: Provide direct supervision and mentorship to the COPEx Lead and Floor Management Coordinator, driving a culture of accountability.

• Cross-Functional Liaison: Act as the primary operational link between Clinical, Marketing, Finance, HR, and IT teams to ensure organizational alignment.

• Continuous Improvement: Promote a "Kaizen" mindset, using PDCA (Plan-Do-Check-Act) cycles to constantly evolve practice operations.

Qualifications and Skills:

Education & Experience

• Degree: Bachelor’s Degree or HND in Healthcare Administration, Business Administration, Operations Management, or a related discipline.

• Experience: Minimum of 7 years in healthcare, hospitality, or service operations, with at least 3 years in a managerial role.

• Sector Knowledge: Experience in a premium healthcare or high-end service-driven environment is a significant advantage.

Certifications & Skills

• Advantage: Relevant certifications in healthcare management, project management, or leadership.

• Technical: Strong analytical skills with the ability to interpret operational data and KPIs.

• Soft Skills: High emotional intelligence, exceptional conflict resolution capabilities, and strong stakeholder management skills.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Resume and a Cover Letter outlining their qualifications and relevant experience to: jobs@smile360ng.com using the Job Position as the subject of the mail.