PENSION ADMINISTRATOR AT SHELL PETROLEUM DEVELOPMENT COMPANY (SPDC) | PENSION ADMINISTRATOR JOBS IN LAGOS

About Company:

Shell Petroleum Development Company (SPDC) is the pioneer and leader of the petroleum industry in Nigeria. We invest heavily in our employees, which is reflected in our industry-leading development programme and our commitment to see our employees’ ideas travel and come to fruition.

Job Description:

We are seeking an experienced Pension Administrator to join our team at Shell, supporting the Finance function through a lens of Operational Excellence. You will be the primary liaison for approximately 4,200 pensioners, ensuring their needs are met with empathy, efficiency, and technical precision. This role is a unique blend of high-level stakeholder management, regulatory compliance (PENCOM), and digital transformation, where you will integrate process, data, and system improvements to deliver an outstanding pensioner experience.

Requirements:

• Pension Operations: Conduct routine existence verification and provide end-to-end administration for 4,200+ pensioners. You will manage pensioner enquiries, complaints, and requests, ensuring every interaction is handled with professionalism.

• Digital Transformation: Partner with IT to manage and enhance our Customer Relationship Management (CRM) tool and website, ensuring digital channels effectively serve our demographic.

• Stakeholder Management: Act as a technical representative and support pillar for Pensioner Associations. You will build and sustain critical relationships with external bodies like PENCOM and Shell HR.

• Contract & Vendor Governance: Act as the Contract Holder for service providers (e.g., annual calendar production). You will monitor vendor performance in line with CMCP (Contract Management & Compliance Process) requirements to ensure cost-efficiency and service quality.

• Regulatory Compliance: Prepare and submit periodic regulatory reports to PENCOM, ensuring that all pension activities remain strictly within the bounds of Nigerian pension law.

Qualifications and Skills:

• Education: Minimum of a Bachelor’s degree in Administration, Social Sciences, or a related field. A postgraduate qualification is considered an advantage.

• Experience: Minimum 8 years of relevant experience.

• Domain Expertise: Proven track record in managing Defined Benefit (DB) pension schemes with a deep, practical understanding of PENCOM regulations, guidelines, and circulars.

Salary

Application Closing Date: Not specified

Application Instructions:

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