MALE CUSTOMER SERVICE REPRESENTATIVE - LAGOS STATE AT MORNING STAR CREST | MALE CUSTOMER SERVICE REP JOBS IN LAGOS

About Company:

We are a logistics business that is into export and importation of goods

Job Description:

We are seeking a high-energy, customer-focused Male Customer Service Representative to join our expanding cargo and logistics team. In the logistics world, speed and communication are the ultimate currencies. You will not just be "answering phones"; you will be the face of the brand, the engine of lead conversion, and the primary coordinator ensuring our clients' shipments move seamlessly from inquiry to delivery.

This role is for a proactive professional who doesn't wait to be told what to do. You must possess the "gift of gab" to persuade potential clients and the technical discipline to track shipments and follow up relentlessly. If you are target-driven and live within the Idimu-Ikotun axis, we want you to help us scale our logistics operations.

Requirements:

1. Lead Conversion & Persuasive Communication

• Inquiry-to-Sale Transformation: Actively respond to inquiries across multiple channels, using strong persuasion skills to convert potential leads into active shipping orders.

• Proactive Follow-up: Maintain a "no-lead-left-behind" policy, following up consistently with potential and existing clients to close deals and secure repeat business.

• Service Advocacy: Educate customers on our diverse cargo solutions, providing accurate quotes and transit timelines that align with their business needs.

2. Logistics Coordination & Relationship Management

• Seamless Orchestration: Liaise between customers and the operations/warehouse teams to ensure that pick-ups, documentation, and deliveries are handled without friction.

• Modern Tools Utilization: Use modern communication platforms and CRM tools to maintain a professional and responsive service standard.

• Issue Resolution: Proactively identify and resolve potential shipping delays or documentation errors before they impact the customer experience.

3. Performance & Results Tracking

• Target Achievement: Work toward weekly and monthly conversion and revenue targets, maintaining a results-oriented mindset at all times.

• Data Integrity: Ensure that all customer records, shipment details, and transaction history are accurately captured in our systems.

• Feedback Stewardship: Collect customer feedback to help management improve our service offerings and operational efficiency.

Qualifications and Skills:

Professional Profile

• Communication: Exceptional verbal and written English with a natural ability to persuade and negotiate.

• Mindset: Highly proactive; you must be someone who takes ownership of tasks without constant supervision.

• Tech Literacy: Basic computer proficiency (Email, Excel, and Messaging apps).

• Location: Must reside within Idimu, Ikotun, or the immediate surrounding areas in Lagos State.

Core Competencies

• Reliability: A strong work ethic with a commitment to consistent follow-up.

• Resilience: The ability to handle high-pressure logistics scenarios while remaining professional and calm.

• Growth Mindset: A desire to grow within a fast-paced cargo company.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply