HOTEL WAITER / WAITRESS AT HOTEL CAPITOL | HOTEL WAITER JOBS IN LAGOS

About Company:

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suites.

Job Description:

Are you a hospitality professional who thrives in a fast-paced, guest-centric environment? We are seeking a dedicated F&B Service Associate to join our team. In this role, you are the face of our outlet—responsible for delivering seamless dining experiences, from the moment a guest is seated to the final processing of their bill. You will blend technical precision in table service with a proactive approach to upselling and guest satisfaction. If you are a disciplined professional living within the Akute-Ikeja-Ogba axis and have a passion for the art of service, we want to meet you.

Requirements:

1. Service Execution & Standards

• Operational Readiness: Prepare the outlet for service, including table settings, polishing glassware, and ensuring the service station is fully stocked.

• Service Flow: Deliver food and beverages according to established standards, prioritizing speed and accuracy for both dining room and room service orders.

• Maintenance: Maintain a clean and organized work area, clearing tables promptly and resetting them to ensure a continuous flow of guests.

2. Guest Engagement & Revenue Growth

• Product Expertise: Maintain total familiarity with the menu, including ingredients, preparation methods, portion sizes, and daily specials to provide informed recommendations.

• Strategic Upselling: Actively suggest pairings and premium items to maximize guest satisfaction and outlet revenue.

• Special Requests: Demonstrate flexibility in handling special dietary needs or guest preferences with a "can-do" attitude.

3. Financial Accuracy & Reporting

• POS Governance: Utilize the Point-of-Sale (POS) system with precision, ensuring all orders, voids, and corrections are recorded according to company procedure.

• Billing Integrity: Handle guest invoices and payments professionally, ensuring accuracy and high-quality service during the checkout process.

• Shift Coordination: Report to the Supervisor for daily briefings on menu changes, floor assignments, and guest feedback.

Qualifications and Skills:

Academic & Residential Criteria

• Education: Minimum of a National Diploma (ND).

• Location: Mandatory residency within the Akute, Ojodu, Ikeja, Agege, or Ogba axis. (Please do not apply if you live outside these areas).

Core Competencies

• Hospitality Mindset: A proactive approach to guest needs and a commitment to presentation guidelines.

• Technical Skill: Experience with POS systems and standard food/beverage service sequences.

• Communication: Clear verbal skills to explain menu items and handle guest complaints or instructions from supervisors.

• Stamina: Ability to handle opening/closing duties and remain on your feet during busy shifts.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hrteam@hotelcapitol.com.ng using the Job Position as the subject of the email.