HEAD OF OPERATIONS – MFB AT ARM HOLD CO. | HEAD OF OPERATIONS JOBS IN LAGOS

About Company:

ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. 

Job Description:

The Head of Operations is a strategic leadership role responsible for the design, implementation, and continuous optimization of the Bank’s operational DNA. You will lead the charge in transforming daily banking activities—payments, settlements, and credit operations—into a seamless, risk-averse, and highly efficient engine for business growth. Beyond oversight, you will serve as a key Business Advisor to the Board and Management, leveraging technology and innovation to drive operational excellence. The ideal candidate is a seasoned banking professional who can navigate complex regulatory landscapes while fostering a culture of service excellence and high performance.

Requirements:

1. Operational Strategy & Oversight

• Daily Ecosystem Management: Oversee the integrity of payments, settlements, account services, and transaction processing.

• Operational Innovation: Design and implement strategic initiatives that leverage technology to improve the Bank’s competitive advantage and "Cost-to-Serve" ratios.

• Process Engineering: Build and lead the implementation of systems and controls that eliminate operational bottlenecks and mitigate risks.

2. Risk Management & Credit Operations

• Operational Risk: Proactively identify and assess risks within internal control processes to minimize operational errors and financial losses.

• Credit Support: Manage efficient credit operations workflows to support rapid portfolio growth while collaborating with Credit Risk teams to ensure loan quality.

• Regulatory Compliance: Act as the primary gatekeeper for evolving regulatory requirements (CBN/NDIC), leading the internal pivot of systems and procedures to ensure 100% compliance.

3. Service Excellence & Stakeholder Leadership

• Customer Experience: Implement real-time monitoring systems to track service KPIs and address customer pain points, ensuring a "Service-First" culture.

• Vendor & Third-Party Management: Lead contract negotiations and SLA monitoring for key service providers and technology partners.

• Team Mentorship: Lead and coach a multi-disciplinary operations team, establishing a high-performance culture focused on development and employee satisfaction.

Qualifications and Skills:

Professional Experience & Education

• Academics: Bachelor’s degree from an accredited university.

• Tenure: Minimum of 8 years of professional experience, with a significant portion spent in a leadership role within Microfinance or Commercial Banking operations.

• Banking Mastery: Deep understanding of transaction processing, market dynamics, and the Nigerian regulatory environment.

Core Behavioral Competencies

• Analytical Thinking (Level 4/4): Ability to deconstruct complex operational data into strategic business moves.

• Driving Performance (Level 4/4): A relentless focus on meeting and exceeding operational KPIs.

• Emotional Intelligence (Level 4/4): Highly skilled in relationship building, influence, and stakeholder management at the Board level.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified? Go to ARM Hold Co. on arm.seamlesshiring.com to apply