HEAD OF CUSTOMER SERVICE AT ZHONGXIN NETWORK TECHNOLOGY COMPANY LIMITED

About Company:

Zhongxin Network Technology Company Limited is a start-up company that is into sales of computer, phone and accessories.

We are recruiting to fill the position below:

Job Description:

• Hospital for Trauma and Surgery (HTS) is seeking a highly experienced, compassionate, and results-driven leader to fill the role of Head of Customer Service (Patient Experience Manager).
• This is a critical leadership position responsible for defining, implementing, and overseeing all patient service strategies to ensure every patient and visitor receives an exceptional, seamless, and positive experience.
• If you are passionate about healthcare, thrive on developing high-performing teams, and possess expert conflict resolution skills, we invite you to apply.

Key Responsibilities

• Develop and Execute Strategy: Design and implement comprehensive customer service policies, standards, and procedures across all communication channels (e.g., phone, email, chat, in-person).
• Team Leadership: Training, mentoring, and managing the Customer Service and Patient Relations teams to consistently achieve high performance and empathy standards.
• Complaint Resolution: Serving as the final point of escalation for complex patient grievances, ensuring swift, compassionate, and liability-minimizing resolutions.
• Data Analysis: Analyzing patient feedback (surveys, reviews) and service data to identify gaps and drive continuous service improvement initiatives.
• Compliance: Ensuring all customer interactions comply with patient confidentiality standards and regulatory requirements.

Requirements:

• A Bachelor's Degree in Healthcare Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in a Customer Service leadership role.
• Experience specifically within a Hospital or Healthcare setting would be an added advantage.
• Demonstrated ability to manage budgets, analyze service metrics, and deliver impactful training programs.
• Exceptional diplomacy, emotional intelligence, and communication skills.

Salary

Application Closing Date: 31st December, 2025

Application Instructions:

Qualified candidates should send their CV to: hrzhongxinnetwork@gmail.com or hradmin@htsurgery.com using the Job Title as the subject of the email.