CUSTOMER SERVICE REPRESENTATIVE (IBADAN) AT SKYNET WORLDWIDE EXPRESS | CUSTOMER SERVICE REP JOBS IN OYO

About Company:

In the United Kingdom SkyNet Worldwide Express is headquartered close to Heathrow airport with established branch offices in the key cities of Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Nottingham, Newcastle and Southampton. With very experienced and knowledgeable staff who are passionate about the delivery of great customer service.

Job Description:

Skynet Worldwide Express Nigeria is seeking a vibrant, tech-savvy, and proactive Customer Service Representative to join our Ibadan branch. In this role, you will be the vital link between our customers and our logistics operations, ensuring that every shipment is handled with precision and every inquiry is resolved with speed. We aren't just looking for someone to answer phones; we need a problem-solver who can navigate our internal systems, manage the "last-mile" delivery expectations of our clients, and support the operations team in maintaining Skynet’s global standards of excellence.

Requirements:

1. Service Excellence & Client Relations

• The Face of Skynet: Serve as the primary point of contact for customers in Ibadan, handling inquiries, providing shipping quotes, and tracking packages with professional poise.

• Conflict Resolution: Utilize advanced problem-solving skills to address delivery delays or service issues, turning potential frustrations into positive customer experiences.

• Proactive Communication: Keep clients updated on their shipment status, ensuring transparency throughout the logistics lifecycle.

2. Operational Support & Systems Management

• Digital Fluency: Master Skynet’s internal logistics software to input data, generate waybills, and update tracking information accurately.

• Ops Collaboration: Work side-by-side with the operations team to ensure that packages are processed efficiently and that courier schedules align with customer requests.

• Documentation: Ensure all shipping documents and manifest records are kept orderly and compliant with company standards.

3. Branch Coordination & Performance

• Ibadan Hub Support: Contribute to the smooth running of the Ibadan branch by maintaining a tidy workspace and assisting in administrative tasks as needed.

• Gender Balance Initiative: This role is part of our commitment to diversity and team balance; we are specifically seeking high-potential female candidates for this position.

Qualifications and Skills:

Academic & Gender Mandate

• Education: Young Graduate (B.Sc/HND) with no more than 3 years post-graduation experience.

• Gender: Female (for gender balance within the current team structure).

• Location: Candidates must reside in Ibadan. Proximity to the branch is a key requirement for operational efficiency.

Core Competencies

• Interpersonal Mastery: Exceptional ability to interact with people from diverse backgrounds with patience and clarity.

• Technical Savvy: High computer literacy with the ability to learn complex logistics systems quickly.

• Problem-Solving: A "can-do" attitude with the ability to think on your feet when logistics challenges arise.

• Reliability: Punctual, organized, and capable of working in a fast-paced environment.

Salary

Application Closing Date: Not specified

Application Instructions:

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