HEAD, CONTENT MANAGEMENT AT MASTERCARD

About Company:

MasterCard Incorporated (NYSE: MA) or MasterCard Worldwide is an American multinational financial services corporation headquartered in the MasterCard International Global Headquarters, Purchase, New York, United States, in Westchester County.

Job Description:

• Provide strategic and hands-on leadership in the administration and optimization of SharePoint and related Microsoft 365 platforms, including site architecture, permission structures, metadata, and content types.

• Lead the design and implementation of scalable, secure, and user-friendly enterprise content management (ECM) solutions.

• Develop and enforce taxonomy, metadata standards, and search optimization practices, leveraging SharePoint’s term store and enterprise search capabilities.

• Partner with IT, Cybersecurity, and other stakeholders to ensure strong governance, compliance, and privacy frameworks across ECM initiatives.

• Oversee content migration, site modernization, and the rollout of new SharePoint features and integrations.

• Champion change management, training, and capability-building to drive ECM and SharePoint adoption across the Foundation.

• Translate business needs into technical and information architecture requirements; review and approve related design decisions.

• Guide continuous ECM improvements informed by user feedback, analytics, and emerging best practices.

• Manage vendor relationships to ensure the successful delivery and enhancement of ECM and SharePoint services.

• Oversee the Foundation’s Records Management Program, including use of Microsoft Purview for retention and archiving.

Requirements:

• Proven experience designing, building, and optimizing SharePoint site architectures, modern pages, content types, permission models, and metadata strategies.

• Advanced knowledge of information architecture, taxonomy development, term store management, and federated search within the Microsoft 365 ecosystem.

• Strong understanding of governance, compliance, security, and change management practices as applied to SharePoint and ECM platforms.

• Track record of leading and developing high-performing technical and functional teams, including cross-functional and remote staff.

• Excellent communication and stakeholder engagement skills; able to translate business needs into robust digital solutions.

• Strategic, adaptable, and service-oriented, with a deep commitment to knowledge equity and the mission of the Foundation.

• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.  

• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplifies the Foundation’s values.

• Demonstrate a commitment to Mastercard Foundation’s values and vision.

Qualifications and Skills:

• Bachelor’s degree in Knowledge Management, Information or Library Science, Computer Science, or related field.
• 7+ years of progressive experience in enterprise content management, with demonstrated, hands-on expertise as a SharePoint administrator (including SharePoint Online/Modern).
• Relevant certifications in SharePoint, Microsoft 365, Information Architecture, or Project Management are a strong asset.

Salary

Application Closing Date: 13th November, 2025

Application Instructions:

Click the button below to apply