FRONT DESK OFFICER (HOTEL) AT GENESIS GROUP | FRONT DESK JOBS IN RIVERS

About Company:

At Genesis Group, we`'`ve been living our dreams and redefining the world of hospitality for over three decades. Our journey has been characterized by excellence in a wide range of services, including Catering, Hotels, Restaurants, and Cinemas. With a team of over 10,000 dedicated professionals and 30 locations spanning across Nigeria and beyond, we take pride in delivering exceptional experiences to our valued customers.

Job Description:

We are seeking a poised, highly professional, and welcoming Front Desk Officer to serve as the premier point of contact and the "digital and physical face" of our hotel in Port Harcourt. In this high-visibility hospitality role, you will manage our active lobby reception area, orchestrate guest check-in/check-out pipelines, handle incoming telecommunications, and deliver exceptional, memory-making customer service.

The ideal candidate blends an unblemished professional presentation with the calm capability required to manage shifting guest requests, room reservation bookings, and basic front-office administrative workflows in a busy corporate hospitality environment.

Requirements:

Guest Relations & Lobby Concierge

• First-Impression Excellence: Greet, receive, and onboard arriving hotel guests, corporate visitors, and VIP dignitaries in a consistently polite, refined, and professional manner.

• Visitor Management: Execute formal check-in and check-out procedures, register visiting patrons, issue structural safety tags, and maintain an immaculate, audit-ready daily visitor logbook.

• Aesthetic Upkeep: Ensure that the front desk, reception lobby, and digital display terminals remain highly neat, structured, welcoming, and organized at all times.

Telecommunications & Administrative Support

• Switchboard Operations: Manage incoming phone lines professionally, field corporate or room-booking inquiries efficiently, and direct complex caller requests to the appropriate internal hotel departments (Housekeeping, Food & Beverage, Management).

• Logistical Handling: Receive, document, sort, and distribute incoming official mail, guest packages, and third-party vendor deliveries securely.

• Office Administration: Support front-office operations with basic administrative tasks, including guest file maintenance, precise data entry, and executive appointment or hall scheduling.

Financial Transactions & Reporting

• Front-Office Accounting: Handle straightforward cash, POS, or digital transfer payments for guest room registrations, extended bookings, or miscellaneous amenities, issuing accurate receipts and tracking ledger documentation.

Qualifications and Skills:

Experience & Entry Parameters

• Track Record: 1–2 years of experience operating in a dedicated front-desk, hospitality reception, corporate concierge, or customer-facing service role is highly advantageous.

• Fresh Graduate Openness: Ambitious, highly confident, and impeccably presentable fresh graduates are encouraged to apply and will be evaluated based on communication merit and behavioral testing.

Technical & Core Skill Matrix

• Digital Literacy: Practical, basic computer skills, including comfortable typing speeds, professional email composition, and familiarity with simple office productivity suites (MS Word, Excel) or point-of-sale systems.

• Communication Depth: Polished written and verbal English communication skills, with a natural capability for building swift rapport with local and international guests.

• Stress Tolerance: Proven ability to multi-task efficiently, prioritize workflows under pressure, and remain deeply composed in a fast-paced environment.

Deportment & Character

• Absolute professional integrity and honesty.

• High commitment to personal hygiene, professional corporate attire, and an optimistic, problem-solving workplace attitude.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: vacancies@genesisgroupng.com using the Job Position as the subject of the email.