FRONT DESK OFFICER AT GENESIS GROUP | FRONT DESK OFFICER JOBS IN RIVERS

About Company:

At Genesis Group, we've been living our dreams and redefining the world of hospitality for over three decades. Our journey has been characterized by excellence in a wide range of services, including Catering, Hotels, Restaurants, and Cinemas. With a team of over 10,000 dedicated professionals and 30 locations spanning across Nigeria and beyond, we take pride in delivering exceptional experiences to our valued customers.

Job Description:

We are seeking a high-velocity and structurally elite Front Desk Officer to anchor the engagement engine of our organization. In a specialized corporate landscape where institutional momentum is dictated by the speed of the greeting and the precision of the routing success is defined by "Reception Sovereignty", the ability to harmonize visitor management with the clinical precision required for Multi-Channel Inquiry Handling, Appointment Scheduling, and Administrative Logistics. This role is designed for a "Relational Architect", specifically a professional with a Bachelor’s degree or HND and 1–2 years of experience who can blend "Professional Grit" (managing high-volume calls and mail) with the "Operational Agility" required to coordinate meeting rooms and monitor office supplies.

Requirements:

1. Orchestration & Engagement Governance

• First-Contact Sovereignty: Greet and direct visitors with millimetric focus, acting as the primary "Source of Brand Hospitality."

• Communication Architecture: Screen and direct phone calls and emails promptly, providing the "Structural Foundation" for seamless internal and external connectivity.

• Integrity Stewardship: Maintain accurate visitor logs and organized front desk records, ensuring the "Source of Office Security and Record" is elite and uncompromised.

2. Tactical Resilience & Administrative Logic

• Schedule Sovereignty: Manage staff calendars and meeting room bookings, acting as the primary "Source of Time Management."

• Logistics Architecture: Handle all incoming and outgoing mail and deliveries, providing the "Functional Foundation" for physical asset flow.

• Support Stewardship: Assist with basic client support and event coordination, maintaining the "Source of Ad-hoc Operational Agility."

3. Operational Integrity & Environment Power

• Aesthetic Sovereignty: Maintain a tidy and organized front desk area, acting as the primary "Source of Professional Presence."

• Data Architecture: Perform high-precision data entry, filing, and supply monitoring, providing the "Relational Foundation" for back-office efficiency.

• Velocity Logic: Utilize 1–2 years of hospitality-aligned expertise to accelerate the "Greeting-to-Direction" cycle, maximizing the "Source of Front-Office Throughput."

Qualifications and Skills:

Professional Profile

• Education: Bachelor's degree or HND in a related field (NYSC Discharge Certificate is mandatory).

• Experience: 1 – 2 years in a front desk, receptionist, or customer service role (Hospitality or services background preferred).

• Technical Power: Proficiency in MS Office Suite, Google Workspace, and office equipment (printers/scanners).

• Skills: Strong organizational, multitasking, and verbal communication abilities.

Core Competencies

• Interpersonal Grit: Approachable personality with a professional demeanor under pressure.

• Reception Sovereignty: Mastery of the "Greeting-Inquiry-Routing-Admin" lifecycle.

• Execution Power: High attention to detail with a focus on maintaining a structured environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and a cover letter to: vacancies@genesisgroupng.com using "Front Desk Officer Application" as the subject of the email.