FRONT DESK MANAGER - HOTEL AT PRESTIGIOUS CONSULTING | FRONT DESK JOBS IN LAGOS

About Company:

Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

Job Description:

We are seeking an experienced and polished Front Desk Manager to lead our front-of-house team at our Oniru property. In this role, you will be the custodian of the guest experience, ensuring that every interaction from the initial reservation to the final check-out is seamless, professional, and aligned with our luxury service standards. You will lead a high-performing team and work cross-functionally to drive revenue and maintain operational excellence.

Requirements:

• Operational Leadership: Oversee all daily Front Office operations, including reception, reservations, and guest relations. You are responsible for ensuring staff adhere to grooming, service, and professional standards at all times.

• Guest Experience Management: Manage VIP arrivals, complex guest requests, and service recovery for any complaints. Your goal is to consistently exceed guest expectations.

• Revenue Optimization: Drive upselling strategies to increase room revenue. Monitor room availability, status, and occupancy levels with precision.

• Cross-Departmental Coordination: Act as the primary bridge between the Front Office, Housekeeping, Maintenance, Security, and F&B departments to ensure the hotel operates as a cohesive unit.

• Administrative Oversight: Monitor billing accuracy, night audit procedures, and prepare comprehensive daily occupancy and operational reports.

• Team Development: Train, mentor, and evaluate front desk staff. Conduct regular departmental briefings to ensure the team is aligned on daily goals and service standards.

Qualifications and Skills:

• Education: Bachelor’s Degree or HND in Hospitality Management, Business Administration, or a related field.

• Experience: Minimum of 3 years of experience in Front Office operations specifically within the hotel industry.

• Technical Proficiency:

  • Expertise in Hotel Management Software (PMS).

  • Strong command of the Microsoft Office Suite.

• Key Competencies:

  • Leadership: Proven ability to manage, train, and motivate a diverse team.

  • Communication: Exceptional interpersonal skills and the ability to maintain a professional, customer-focused demeanor under pressure.

  • Problem-Solving: Decisive and calm when handling emergency situations or operational bottlenecks.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hr@prestigiousconsultinggroup.ngusing “Front Desk Manager” as the subject of the email.