FIELD RECOVERY / VERIFICATION OFFICER AT FAIRMONEY | JOBS IN LAGOS

About Company:

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

Job Description:

• As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments.
• Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
• Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.

Key Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:

• Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
• Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
• Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
• Track payments by diligently following up on pending promises and ensuring timely resolution.

Requirements:

To excel in this role, you should meet the following criteria:

• Proficiency in Microsoft Excel.
• High self-motivation with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Qualifications and Skills:

• University degree in any related field.
• Minimum of 1+ years of experience in consumer loans operations and merchants,  directly handling delinquent clients and resolving problem situations.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply