CUSTOMER SERVICE REPRESENTATIVE AT BASE JOBS | CUSTOMER SERVICE REP JOBS IN LAGOS

About Company:

Base Jobs is a recruitment company that focuses on finding quality candidates / talents for its clients.

Job Description:

We are seeking a high-performing Customer Service Representative to join our fast-paced cryptocurrency exchange. In the world of digital assets, trust is our most valuable currency; you will be the guardian of that trust.

This is not a traditional call-center role. You will sit at the intersection of Customer Success and Financial Operations, responsible for managing real-time chat interactions while executing high-accuracy payment processing. Your goal is to provide a "zero-friction" experience, ensuring every transaction is validated, every delay is communicated, and every customer feels respected and heard. If you have experience in the crypto space and a talent for balancing empathy with technical precision, we want you to lead our front-line operations.

Requirements:

1. High-Velocity Communication & Engagement

• Active Responsiveness: Acknowledge and address all customer inquiries promptly. We maintain a "No Message Left Behind" policy to ensure maximum satisfaction.

• Proactive Engagement: Anticipate customer needs and provide calm, professional updates during network congestion or transaction delays to prevent frustration.

• Sales Synergy: Collaborate with the Sales Team by stepping in to assist clients when response times lag, ensuring a seamless journey from lead to trade.

2. Crypto Operations & Payment Integrity

• Precision Processing: Execute customer payments and crypto-related tasks with 100% accuracy and speed.

• Transaction Workflow: Forward validated transactions to the pay group immediately to maintain our rapid settlement standards.

• SOP Adherence: Strictly follow Standard Operating Procedures (SOPs) to ensure every transaction meets our security and compliance benchmarks.

3. Conflict Resolution & Risk Management

• Escalation Protocol: Identify sensitive or complex payment issues and escalate them to management immediately to mitigate risk.

• Professional Composure: Maintain a calm, respectful, and assertive demeanor, even in high-pressure situations or when dealing with dissatisfied users.

• Analytical Monitoring: Closely monitor assigned chat queues during shifts to spot trends, potential fraud, or systemic issues.

Qualifications and Skills:

Professional Profile

• Education: Minimum of an HND or BSc in any field.

• Experience: Minimum of 2 years in Sales, Customer Service, or a related field.

• Industry IQ: Direct experience working in a Cryptocurrency company is mandatory. You must understand basic blockchain transaction logic (confirmations, wallet addresses, etc.).

Core Competencies

• Numerical Mastery: Exceptional accuracy when dealing with numbers and financial values.

• Multitasking: The ability to manage multiple high-stakes chats and payment tasks simultaneously without dropping the ball.

• Soft Skills: Excellent verbal and written communication, great attention to detail, and a high degree of assertiveness.

• Adaptability: A sharp, analytical mind with the ability to learn new tools and protocols in a rapidly evolving market.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CVs and cover letters o: basejobs05@gmail.com using Job Position as the subject of the email.