CUSTOMER SERVICE OFFICER AT NELSON COURIER EXPRESS | CUSTOMER SERVICE OFFICER JOBS IN NIGERIA

About Company:

 Nelson Courier Express is a dispatch delivery company located in Lagos license for both local and international delivery.

Job Description:

We are seeking a sharp, multi-talented Customer Service & Accounts Officer to join our team in Uyo. This is a unique "hybrid" role designed for a professional who can balance the warmth of high-level client relationship management with the cold precision of accounting and financial reporting.

As the face and the "engine" of our branch, you will manage the end-to-end client journey—from the first greeting to the final payment reconciliation. We are looking for a local expert who understands the Uyo metropolitan area intimately and possesses the professional grit to drive efficiency in a fast-paced environment. If you are a person of high integrity, financially literate, and ready to make an immediate impact, we want to meet you.

Requirements:

1. Relationship Management & Service Excellence

• Client Liaison: Act as the primary point of contact for all customers, embodying a professional, empathetic, and problem-solving character.

• Service Delivery: Manage inquiries and resolve issues with the speed and "smart efficiency" expected in a reputable corporate environment.

• Retention: Build long-term trust with clients through consistent follow-ups and personalized service.

2. Financial Stewardship & Accounting

• Payment Processing: Accurate handling of daily financial transactions, invoicing, and receipting.

• Account Reconciliation: Leverage your accounting experience to ensure all ledgers are balanced and financial records are error-free.

• Reporting: Prepare daily and weekly financial summaries to provide management with a clear view of branch liquidity and performance.

3. Localized Operations

• Territory Expertise: Utilize your deep knowledge of the Uyo metropolitan area to provide localized support, logistics coordination, or client directions.

• Operational Agility: Maintain a high level of "street-smart" efficiency to navigate local market dynamics and business needs.

Qualifications and Skills:

Professional Profile

• Experience: Proven experience as a Customer Service Officer in a reputable company is mandatory.

• Accounting IQ: Demonstrated experience in accounting or bookkeeping; ability to manage figures with 100% accuracy.

• Character: A person of unshakeable integrity, good moral character, and a professional "service-first" attitude.

Core Competencies

• Smart Efficiency: Ability to multitask and prioritize high-value tasks without supervision.

• Communication: Refined verbal and written skills.

• Geography: Must currently reside in Uyo and possess a comprehensive understanding of the city's layout and business landscape.

• Availability: Must be ready to start work immediately.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and application to: nelsoncourierandtransport@gmail.com using the Job Positionas the subject of the email.