CUSTOMER SERVICE REPRESENTATIVE AT LILY HOSPITALS LIMITED | CX JOBS IN RIVERS

About Company:

Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and also accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate. 

Job Description:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information regarding products/services and company policies.
• Handle and resolve customer complaints in a calm and empathetic manner.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with other team members to ensure a seamless customer experience.

Requirements:

• Must Have a Minimum of an OND in Health Information Management.
• 1 - 3 years of relevant work experience.
• Proven experience in health information management and customer service in a healthcare setting.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge of medical terminology and patient privacy laws.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Must reside in Port Harcourt or its environs.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Resume detailing their relevant experience to: recruitment@lilyhospitals.net using the Job Position as the subject of the email.