CUSTOMER EXPERIENCE OFFICER AT ENIKO BUSINESS CONSULT EBC | CUSTOMER EXPERIENCE OFFICER JOBS IN LAGOS

About Company:

Enikó Business Consults Ltd. is a fast-growing business consulting and compliance firm providing company registration, regulatory compliance, tax support, and advisory services to Nigerian and foreign-owned businesses.

Job Description:

Enikó Business Consults Ltd. is seeking a sharp, proactive Customer Experience Officer to serve as the face and voice of our firm. In the consulting and compliance industry, trust is our primary currency; therefore, your role is critical in ensuring a professional, seamless, and high-quality journey for every client. You will manage the entire client lifecycle—from initial inquiry across multiple digital channels to onboarding and post-delivery follow-ups. We are looking for a communicator who can simplify complex compliance services into clear, actionable guidance while maintaining the meticulous records necessary for a growing consultancy.

Requirements:

1. Multi-Channel Inquiry Management

• Omni-Channel Support: Serve as the primary point of contact for clients via WhatsApp Business, phone, email, and social media, ensuring rapid and professional response times.

• Service Advocacy: Master the firm’s service catalog to provide clear, expert explanations that guide prospective clients through the onboarding process.

• Brand Voice: Maintain a consistent, professional, and helpful tone that reflects Enikó’s commitment to business excellence.

2. Client Onboarding & Operational Synergy

• Seamless Transitions: Work closely with internal consulting teams to ensure that client requirements are communicated accurately and service delivery meets deadlines.

• Record Integrity: Utilize CRM tools and Microsoft Office to maintain "source of truth" client logs, ensuring all communication and project statuses are up to date.

• Resolution Management: Handle client complaints and service updates with a problem-solving mindset, turning potential friction into long-term trust.

3. Retention & Feedback Loops

• Proactive Follow-up: Implement structured follow-up schedules to keep clients informed and engaged throughout their compliance journey.

• Satisfaction Tracking: Conduct post-service surveys to measure client satisfaction and identify areas for process improvement.

• Retention Strategy: Build strong professional relationships that encourage repeat business and client referrals.

Qualifications and Skills:

Education & Experience

• Academic: HND or BSc in Business Administration, Communications, or a related field.

• Tenure: Proven experience in a customer service, client relations, or front-facing administrative role.

• Tech Savvy: Proficient in Microsoft Office Suite, CRM platforms, and the advanced features of WhatsApp Business.

Core Competencies

• Communication Mastery: Excellent verbal and written skills with the ability to articulate complex information clearly.

• Detail Orientation: High level of accuracy in data entry and record-keeping.

• Problem-Solving: The ability to remain calm under pressure and find creative solutions for client challenges.

• Interpersonal Skills: A natural ability to build rapport and manage diverse client personalities.

Salary

Application Closing Date: Not specified

Application Instructions:

Send your CV to enikos247@gmail.com  with the subject: Customer Experience Officer – Enikó Business Consults Ltd.