CHANGE & ADOPTION OFFICER, AI INITIATIVES AT PROCEPT ASSOCIATES PROFESSIONAL SERVICES LIMITED | CHANGE & ADOPTION OFFIER JOBS IN LAGOS

About Company:

Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices; the inception and growth of the business analysis profession; the promotion of best practices in IT service management; and disaster-proofing businesses through the planning and implementation of business continuity management practices.

Job Description:

We are seeking a strategic and hands-on Change & Adoption Officer to serve as the critical link between our AI technical deployments and tangible business value. In many organizations, AI remains a "black box" or a pilot project; your mission is to turn our AI initiatives into an institutionalized competitive advantage.

You will own the "Human Side of AI." This role isn't just about training; it is about architecting the cultural and operational shifts necessary for employees to embrace AI-driven decision-making. By linking usage metrics directly to financial outcomes, you will ensure our AI investments translate into measurable productivity gains and revenue growth.

Requirements:

1. Change Strategy & Stakeholder Architecture

• Adoption Roadmap: Develop and execute comprehensive change management plans (utilizing Prosci/ADKAR frameworks) to minimize resistance during AI platform rollouts.

• Champion Networks: Build and lead a high-impact network of "AI Super-Users" across departments to drive localized advocacy and data-driven experimentation.

• Strategic Communication: Translate complex machine learning concepts into targeted, "what’s-in-it-for-me" narratives for both technical and non-technical audiences.

2. Performance Intelligence & Adoption Analytics

• KPI Definition: Define and monitor a sophisticated suite of adoption metrics, including Feature Usage Frequency, Session Depth, and User Proficiency Scores.

• Dashboard Governance: Establish real-time visibility into AI tool utilization across business units using tools like Power BI or Tableau.

• Qualitative Pulse Checks: Conduct regular sentiment analysis and user interviews to identify friction points and psychological barriers to AI adoption.

3. Value Itemization & ROI Realization

• Value Hypothesis: Partner with Finance and Product leads to quantify the "Value Hypothesis" for AI—linking specific features to cost savings, risk reduction, or productivity gains.

• Optimization Playbook: Lead post-implementation reviews to document success stories and scale high-value AI use cases across the enterprise.

• Continuous Intervention: Analyze the gap between expected vs. achieved outcomes, developing "micro-interventions" (workflow tweaks, targeted guides) to improve the ROI curve.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s degree in Business, Organizational Psychology, or Technology Management.

• Experience: 5+ years in Change Management or Digital Transformation. Direct experience with AI/ML or SaaS adoption is highly preferred.

• Certification: Certified in a recognized methodology such as Prosci (ADKAR).

• Analytical IQ: Proficient in data visualization tools (Tableau, Power BI) and adoption platforms.

Core Competencies

• Technical Translator: Ability to bridge the gap between Data Scientists and Executive Leadership.

• Agile Fluency: Understanding of Agile project delivery and Product Management principles.

• Commercial Acumen: Strong experience in developing business cases and quantifying financial value.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified? Go to Procept Associates Professional Services Limited on jobs.smartrecruiters.com to apply