ADMIN / CUSTOMER CARE OFFICER AT FRONT TRACK LOGISTIC | ADMIN / CUSTOMER CARE JOBS IN LAGOS

About Company:

Front Track Logistic is a logistic company which provides haulage services to companies of various sizes across multiple industries. We deploy trailers to manufacturing companies from our platform of registered transporters and deliver our clients goods nationwide.

Job Description:

We are seeking a high-integrity Admin / Customer Care Officer to serve as the vital link between our field operations and our high-value shippers. In the Lagos logistics landscape, particularly across the Lekki-Ajah axis, success is defined by transparency and the speed of information. This role is designed for a "Communication Specialist", an organized professional who can manage the administrative "Engine Room" while providing world-class support to our clients.

Your mission is to ensure "Shipment Visibility and Account Integrity." You will be responsible for the entire client lifecycle: from creating digital communication channels for new shippers and managing real-time journey updates to issuing invoices and resolving high-priority incidents like theft or delays. If you possess a "Documentation-First" mindset and the professional grit to report directly to the Managing Director, we want you to drive our service standards.

Requirements:

1. Journey Management & Real-Time Reporting

• Active Transit Monitoring: Work in tandem with Field Managers to track shipments "on the road," providing shippers with real-time progress updates via dedicated channels.

• Incident Resolution: Act as the primary escalation point for delays or security issues (e.g., theft), coordinating with the Administrative Manager to implement swift recovery or compensation protocols.

• Shipper Correspondence: Manage all formal communication with shippers, ensuring they are informed of every milestone from pickup to final delivery.

2. Customer Success & Communication Architecture

• Access Engineering: Create and manage specialized communication channels (WhatsApp, Email, etc.) to ensure new shippers have seamless, 24/7 access to our services.

• Courteous Diplomacy: Maintain a high standard of professional communication via telephone and email, serving as the "Voice of the Brand" for all customer inquiries.

• Complaint Management: Handle sensitive customer issues with empathy and efficiency, ensuring that refunds or compensations are processed accurately when necessary.

3. Administrative Governance & Financial Records

• Billing & Documentation: Take full ownership of the preparation and dispatch of invoices and corresponding waybills, ensuring zero errors in billing.

• Record Integrity: Maintain meticulous logs of all customer discussions, payments, and orders to ensure an "Audit-Ready" environment.

• Month-End Analytics: Prepare comprehensive Month-End Reports for the Managing Director, highlighting shipment performance and customer feedback trends.

Qualifications and Skills:

Professional Profile

• Experience: Proven experience in a customer service or administrative role, ideally within the Logistics, Haulage, or Supply Chain industry.

• Reporting Line: High level of accountability, reporting directly to the Managing Director.

• Location: Must be resident in or able to commute easily to the Lekki-Ajah axis of Lagos.

Core Competencies

• Numerical Accuracy: Proficiency in preparing invoices, waybills, and financial reports.

• Digital Literacy: Expertise in using WhatsApp for Business, Professional Emailing, and MS Excel for record-keeping.

• Stress Resilience: Ability to remain calm and professional during "Major Incidents" or high-pressure shipment delays.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: Fronttracklogistics@gmail.com using the Job Position as the subject of the email.