ACCOUNT MANAGER AT MONIEPOINT | ACCOUNTING JOBS IN LAGOS

About Company:

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

Job Description:

We are seeking a Customer-Obsessed Account Manager to serve as the primary trusted advisor for our Moniebook partners. You will own the post-onboarding relationship, serving as the dedicated advocate who ensures our retail customers not only adopt our platform but thrive using it. This is a high-impact, commercially minded role where your success is defined by customer retention, product stickiness, and strategic account growth.

Requirements:

• Relationship Stewardship: Own the end-to-end customer lifecycle. Build deep-seated trust with business owners and stakeholders through proactive, high-value communication.

• Adoption & Value Realization: Move beyond simple support; educate customers on the "Moniebook Way." Monitor usage data to identify underutilized features and conduct training refreshers that increase product stickiness.

• Health & Risk Management: Act as a proactive sentinel. By tracking transaction volumes, login frequency, and support trends, you will spot early warning signs of churn and execute retention strategies before a customer decides to leave.

• Strategic Growth (QBRs & Expansion): Conduct Quarterly Business Reviews to present ROI, surface product insights, and co-create success plans. Identify and close upsell/cross-sell opportunities that drive NRR.

• Voice of the Customer: Collect and synthesize feedback to inform our product roadmap. You are the bridge between the market’s needs and our Engineering/Product teams.

• Renewal Ownership: Manage the entire renewal lifecycle, ensuring friction-free contract extensions that reflect the value delivered throughout the term.

Qualifications and Skills:

• Experience: 3–5 years in customer-facing roles (Customer Success, Account Management, or Client Services). Experience with SaaS or retail technology is strongly preferred.

• Commercial Acumen: A proven track record of driving retention and growth. You are comfortable navigating commercial conversations with empathy and authority.

• Technical Aptitude: Ability to learn complex software quickly and demonstrate its value to diverse user groups.

• Data-Driven Mindset: Comfortable analyzing customer usage metrics to translate raw data into actionable engagement strategies.

• Soft Skills: Exceptional problem-solving, conflict-resolution, and stakeholder-influence skills. You stay calm under pressure and thrive in fast-paced environments.

• Education: Bachelor’s degree in Business, Technology, Communications, or equivalent professional experience.

Salary

Application Closing Date: Not specified

Application Instructions:

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