ACCOUNT MANAGEMENT SUPERVISOR AT COBRANET LIMITED | ACCOUNTING JOBS IN LAGOS

About Company:

Cobranet Limited is a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe. Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

Job Description:

We are seeking an experienced Account Management Supervisor to lead our client relationship strategy. You will serve as the primary link between our customers and our internal cross-functional teams, ensuring that our solutions consistently meet client objectives. This is a growth-focused leadership role where you will be responsible for not only retaining our portfolio but actively expanding it through strategic upselling and a relentless commitment to service excellence.

Requirements:

• Relationship Stewardship: Build and nurture long-term, "Trusted Advisor" relationships with a portfolio of clients. Act as the primary point of contact for all major communications.

• Strategic Delivery: Ensure the timely and successful delivery of our solutions based on individual client needs and KPIs.

• Revenue Growth: Proactively identify and execute cross-selling and upselling opportunities within your existing portfolio to drive revenue growth.

• Retention & Win-Back: Monitor account health, lead proactive retention initiatives, and manage "win-back" programs for former or at-risk accounts.

• Proactive Engagement: Lead daily proactive calling routines to conduct customer surveys, identify pain points, and gather actionable feedback.

• Internal Liaison: Coordinate with internal teams (Sales, Product, Technical Support) to ensure client requirements are met. You will be the first point of escalation for challenging requests or high-stakes issues.

• Reporting & Communication: Regularly communicate initiative progress to internal and external stakeholders, providing clear insights into account status and growth opportunities.

Qualifications and Skills:

• Education: Bachelor’s degree (BA/BS) in Business Administration, Sales, or a related field.

• Experience: Minimum of 5 years of proven work experience as an Account Manager, Key Account Manager, or in a similar sales/relationship management role.

• Technical Proficiency:

  • Solid, hands-on experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot).

  • Advanced proficiency in MS Office (specifically MS Excel) for tracking and reporting.

• Key Competencies:

  • Communication: Exceptional listening, negotiation, and presentation skills.

  • Conflict Resolution: Proven ability to handle "difficult conversations" with grace and professionalism.

  • Operational Rigor: Ability to prioritize multiple tasks in a high-pressure environment with high attention to detail.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using the Job Position as the subject of the email.

Note: Only qualified candidates will be contacted.