VIRTUAL CONTACT CENTER AGENT

About Company:

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Description:

• We are seeking highly motivated and customer-focused Virtual Center Agents who are fluent in both Yoruba and English to join our team on a 6-month contract basis (extensible).
• The ideal candidate will have a proven track record of delivering excellent service, particularly in handling urgent or sensitive customer inquiries with professionalism and discretion.
• This role requires strong communication skills, empathy, and the ability to work effectively in a remote environment.

Requirements:

• Minimum of 1 year of proven experience as a Contact Center Agent.
• Fluency in both Yoruba and English is mandatory.
• Demonstrated experience in handling urgent or sensitive customer calls/situations.
• Excellent communication skills, both verbal and written, with a clear and professional phone demeanor.
• Strong active listening skills and the ability to empathize with customers.
• Proficient in using CRM software and other contact center technologies.
• Ability to work independently and as part of a virtual team.
• Reliable high-speed internet connection and a quiet, dedicated home workspace.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and composed under pressure.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the email.