Hollymarks Insurance Plc| Full-time

CALL CENTER REPRESENTATIVE JOB AT HOLLYMARKS INSURANCE PLC | CUSTOMER REP JOBS IN LAGOS

Marina, Lagos, Nigeria | Posted on 18/08/2025

About Company:

Hollymarks Insurance plc incorporated on 26 July, 1991 as a private limited liability company and became a public limited liability company, quoted on the Nigerian Stock Exchange in 1997. The organisation was established to conduct insurance business in a professional, ethical and customer-focused manner. As part of its corporate brand strategy, the company implemented a re-branding exercise in 2008 to position Hollymarks as a leader in the industry, part of which was the unveiling of the new corporate identity for the company.

Job Description:

Hollymarks Insurance plc incorporated on 26 July, 1991 as a private limited liability company and became a public limited liability company, quoted on the Nigerian Stock Exchange in 1997. The organisation was established to conduct insurance business in a professional, ethical and customer-focused manner. As part of its corporate brand strategy, the company implemented a re-branding exercise in 2008 to position Hollymarks as a leader in the industry, part of which was the unveiling of the new corporate identity for the company.

Requirements:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets.

Qualifications and Skills:

  • Some previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.

Salary

N150,000 - N200,000 / month

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hollymarksplc@gmail.com using the Job Position as the subject of the email.



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Job Information

Deadline

Not specified

Job Type

Full-time

Industry

Customer care

Work Level

Experienced

City

Marina

State

Lagos

Country

Nigeria

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