CUSTOMER SUPPORT / CLIENT SUCCESS ASSOCIATE AT CRESCITA SOLUTIONS | CUSTOMER SERVICE JOBS IN NIGERIA

About Company:

Founded in 2020 as FLIP Digital Technologies, we began by building simple websites and running grassroots campaigns for local businesses. In 2024, we evolved into Crescita Solutions, a full-service digital and technology agency, to reflect our expanded offerings, deeper expertise, and Pan-African vision.

Job Description:

We are hiring a Customer Support / Client Success Associate to be the first point of contact for our clients. This role requires someone who is empathetic, detail-oriented, and skilled at building relationships. You will support clients through live chat, email, and other communication channels, ensuring they get timely solutions and a smooth experience with our services.

Key Responsibilities

• Respond promptly to customer inquiries through live chat, email, and contact forms.
• Assist clients with product and service-related questions.
• Troubleshoot issues and provide clear solutions or escalate to the right team when necessary.
• Build long-term relationships with clients by ensuring their needs are met.
• Collect client feedback and share insights with the team to improve services.
• Maintain accurate records of customer interactions.

Requirements:

• Good written and verbal communication skills.
• Ability to remain patient, professional, and empathetic when handling customer issues.
• Good organizational and problem-solving skills.
• Experience with live chat tools, CRM systems, or customer support platforms is a plus.
• Ability to work independently in a remote, agile environment.

Qualifications and Skills:

• Previous experience in customer support, client success, or account management.
• Familiarity with digital agency workflows or SaaS platforms.

Salary

Application Closing Date: Not specified

Application Instructions:

Send your CV to careers@crescitas.com with the subject line Client Success Associate  – [Your Name].