SOCIAL MEDIA CUSTOMER SUPPORT REPRESENTATIVE AT LEGAL AFRIK CONSULT

Job Description:

• Provide prompt, friendly, and accurate customer support.
• Identify purchase intent in social interactions and convert interest into orders through personalised engagement.
• Maintain a positive and professional tone that reflects the brand voice.
• Escalate complex issues to the appropriate internal teams.
• Track common questions and feedback to inform marketing or product improvements.
• Collaborate with the content and sales teams to support campaign objectives.
• Monitor and respond to messages, comments, and brand mentions on social media platforms.

Requirements:

• Proven experience in customer support, sales, or social media engagement.
• Excellent written communication and interpersonal skills.
• Strong understanding of major social platforms (WhatsApp, Facebook, and the likes).
• Ability to recognise buying signals and guide users toward placing an order.
• Highly responsive and able to multitask in a fast-paced environment.
• Empathetic, patient, and solution-oriented approach to customer service.
• Bonus: Experience with basic eCommerce tools or CRM platforms 

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to legalafrikconsult@gmail.com using the position as subject of email.