SENIOR CUSTOMER SUCCESS MANAGER (FINTECH) AT OPTASIA | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience. Since company’s inception, over a decade ago, we have grown to become a global leader in the Fintech fields, constantly expanding and adding new solutions, offerings, and untapped monetization opportunities for all our partners and clients.

Job Description:

We are seeking a high-velocity and structurally elite Senior Customer Success Manager to anchor the strategic engine of our AI-led financial services. In a specialized digital landscape where institutional momentum is dictated by the speed of credit scoring and the precision of the lending algorithm success is defined by "Strategic Sovereignty", the ability to harmonize Telecom-Fintech strategies with the clinical precision required for AI-Powered Lending, Value Realization, and Portfolio Expansion. This role is designed for a "Revenue Architect", specifically a professional with 8+ years of B2B experience (4+ years in Telecoms) who can blend "Commercial Grit" (owning executive-level relationships and cross-selling) with the "Strategic Agility" required to mentor high-performing teams and drive SLA outcomes.

Requirements:

1. Orchestration & Strategic Governance

• Account Sovereignty: Lead the success and retention of a strategic portfolio, acting as the primary "Source of Customer Value Realization."

• Advisory Architecture: Act as a trusted senior advisor to executive stakeholders, providing the "Structural Foundation" for day-to-day commercial activities and strategic reviews.

• Integrity Stewardship: Own customer health and performance metrics (SLA outcomes), ensuring the "Source of Operational Reliability" is elite and uncompromised.

2. Tactical Resilience & Expansion Logic

• Expansion Sovereignty: Identify and drive upselling and optimization opportunities, acting as the primary "Source of Revenue Growth."

• Alignment Architecture: Define success strategies aligned with contractual commitments and customer business objectives, providing the "Functional Foundation" for long-term partnerships.

• Collaboration Stewardship: Support cross-functional synergy across product, finance, and operations, maintaining the "Source of High-Quality Delivery."

3. Operational Integrity & Leadership Power

• Mentorship Sovereignty: Lead, develop, and mentor a high-performing team of Account Managers, acting as the primary "Source of Execution Quality."

• Reporting Architecture: Deliver executive-level insights and recommendations on account performance, providing the "Relational Foundation" for management decision-making.

• Velocity Logic: Utilize 8+ years of B2B/Telecom experience to accelerate the expansion-to-revenue cycle, maximizing the "Source of Commercial Throughput."

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree.

• Experience: Minimum of 8 years in B2B Account Management; at least 4 years specifically in Telecoms.

• Domain Mastery: Strong understanding of the Fintech and Telecom landscape (CVM, VAS, Digital Financial Services).

• Technical Power: Ability to drive cross-selling and interpret AI-powered performance data.

Core Competencies

• Commercial Grit: Elite negotiation and stakeholder engagement skills at the Senior VP and Executive level.

• Strategic Sovereignty: Mastery of the "Account-Success-to-Expansion" lifecycle.

• Execution Power: Accountable, results-driven, and capable of fostering a collaborative team culture.

Salary

Application Closing Date: Not specified

Application Instructions:

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