CUSTOMER SERVICE REPRESENTATIVE AT TEAMACE LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

TeamAce Limited - Our client, a reputable organization in the Leather Restoration Services sector, is recruiting to fill the position above

Job Description:

We are seeking a high-velocity and professionally articulate Customer Service Representative to anchor our client engagement ecosystem. In the specialized field of Leather Restoration, success is defined by "Process Transparency", the ability to harmonize complex technical updates with a seamless, high-touch communication journey. This role is designed for a "Client Success Architect" with 2–4 years of experience who can blend "Administrative Precision" with the "Interpersonal Diplomacy" required to manage high-value service requests across digital and voice channels.

Requirements:

1. Digital Diplomacy & Omni-Channel Engagement

• Inquiry Governance: Respond to all service requests via WhatsApp Business and other digital channels with professional agility and brand-consistent language.

• Proactive Communication: Lead the "Update Cycle" by calling customers to provide real-time service confirmations, job progress updates, and post-service follow-ups.

• Service Advocacy: Educate clients on the restoration process, ensuring they feel informed and valued at every stage of their item's journey.

2. Administrative Stewardship & Fiscal Tracking

• Documentation Architecture: Prepare and dispatch high-fidelity Invoices, Service Reports, and Job Updates with millimetric accuracy.

• Record Integrity: Maintain a "Source of Truth" database of all customer interactions, orders, and service requests to ensure zero-loss in client data.

• Detail Orientation: Ensure that all service reports accurately reflect the technical work being performed, bridging the gap between the restoration floor and the client.

3. Experience Engineering & Quality Assurance

• Seamless Journey Management: Ensure every touchpoint—from first inquiry to final delivery—is professional, timely, and aligned with a high-quality customer experience.

• Organization & Velocity: Manage multiple client timelines simultaneously, ensuring reports and updates are sent without delay.

• Tool Proficiency: Leverage Microsoft Office and WhatsApp Business tools to optimize response times and reporting professionality.

Qualifications and Skills:

Professional Profile

• Education: Minimum of HND or Bachelor’s degree in Business Administration, Customer Service, or a related field.

• Experience: 2–4 years of robust experience in customer service, client support, or front desk roles (Premium service experience is an advantage).

• Technical Savvy: High proficiency in WhatsApp Business communication and Microsoft Office (Excel/Word).

Core Competencies

• Communication Power: Strong verbal and written skills for high-stakes customer interaction.

• Organizational Grit: Exceptional attention to detail in handling invoices and multi-step service reports.

• Relationship Diplomacy: A natural ability to manage expectations and deliver high-quality client care under pressure.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply