CUSTOMER SERVICE REPRESENTATIVE AT NIK DE PANACHE LIMITED

About Company:

Nik De Panache Limited is a real estate, life style, Investment and Construction Company incorporated in the year 2015. Nik De Panache was birthed out of passion to achieve excellence and deliver quality services to our clients in a panache manner. 

Job Description:

• Serve as primary contact for prospective and existing clients via phone, email, WhatsApp, and in-person visits.
• Respond promptly and professionally to inquiries while providing accurate information on properties and pricing.
• Qualify and prioritize leads to achieve monthly and quarterly targets.
• Coordinate property viewings, site inspections, and manage follow-up communication with clients.
• Maintain accurate records of customer interactions and leads using the company’s CRM system
• Meet or exceed assigned sales and conversion targets.
• Resolve customer complaints promptly and escalate complex cases appropriately.
• Assist with customer retention activities, including after-sales follow-up and satisfaction surveys.
• Provide regular reports on client engagement and performance metrics.
• Collaborate with the sales and marketing teams during promotional campaigns.

Requirements:

• Persuasive communication and negotiation abilities.
• Active listening and empathy in handling client issues.
• Strong organizational and follow-up skills.
• Ability to multitask and manage time effectively.
• Integrity, reliability, and high level of professionalism.

Qualifications and Skills:

• Minimum of 2–5 years’ experience in customer service or client-facing roles within real estate or property sales.
• B.Sc./ HND. in Business Administration, Marketing, or related field preferred.
• Strong sales orientation with proven ability to meet targets.
• Excellent verbal and written communication skills.
• Good knowledge of real estate operations and customer relationship management systems.
• Proficiency in Microsoft Office tools and CRM platforms.
• Professional appearance, proactive attitude, and team spirit.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and a short cover letter stating their suitability for the role nikdepanache.recruitment@gmail.com  using the job title as the subject of email.