CUSTOMER SALES REPRESENTATIVE AT TEMPKERS LIMITED | CUSTOMER SALES REP JOBS IN ABUJA

About Company:

Tempkers Limited is a Human Resource Company with a focus to help CEOs and Executives build a profitable business by recruiting and retaining valuable Staff.

Job Description:

We are seeking a high-integrity and empathetic Customer Service Representative to serve as the primary face of our organization. In a competitive market, success is defined by "Resolution Velocity", the ability to turn a complex enquiry into a satisfied, loyal customer through expert communication. This role is designed for a "Solution Consultant", a professional who can blend active listening with the technical grit required to manage multi-channel enquiries and internal service coordination.

Your mission is to ensure "Zero-Friction Service and Brand Advocacy." You will be the operational bridge between our clients and internal departments: responsible for managing the entire support lifecycle, from initial contact to final resolution and feedback. If you possess "Interpersonal Grit," a problem-solving mindset, and the ability to maintain meticulous records under pressure, we want you to lead our service excellence.

Requirements:

1. Lifecycle Management & Resolution Engineering

• Inquiry Architecture: Provide prompt, professional responses across phone, email, and in-person channels, ensuring customers receive accurate, high-value information.

• Complex Resolution: Handle complaints with professional poise, investigating the root cause of issues and implementing appropriate solutions to prevent recurrence.

• Escalation Governance: Identify high-priority or complex concerns early, ensuring they are escalated to the correct internal departments for swift intervention.

2. Data Stewardship & Documentation

• Record Integrity: Maintain surgical accuracy in the company’s CRM and interaction logs, ensuring every service request is documented and trackable.

• Performance Reporting: Assist in the preparation of weekly and monthly service reports, analyzing customer feedback trends to drive data-led improvements.

• Knowledge Management: Stay updated on all company policies and product specifications to provide clear, consistent information to every stakeholder.

3. Internal Synergy & Continuous Improvement

• Cross-Functional Coordination: Liaise with internal teams to ensure timely service delivery, following up with customers to verify satisfaction upon completion.

• Process Innovation: Actively identify bottlenecks in the current service process and contribute ideas during team meetings to enhance the overall customer experience.

• Loyalty Cultivation: Build and sustain positive, long-term relationships with clients to encourage repeat business and brand loyalty.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related social science field.

• Experience: Previous experience as a Customer Service Representative, Front Desk Officer, or Support Officer is a significant advantage.

• Technical Mastery: High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM or ticketing systems.

Core Competencies

• Interpersonal Grit: Exceptional active listening and empathy skills, with the ability to remain calm during conflict resolution.

• Organizational Agility: Strong multitasking abilities and the capacity to meet deadlines in a fast-paced environment.

• Analytical Precision: A keen eye for detail in record-keeping and a proactive approach to problem-solving.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: vacancy@tempkers.com using the Job Position as the subject of the email.