TICKETING OFFICER AT VICTORIASID TRAVELS AND TOURS | TICKETING OFFICER JOBS IN ABUJA

About Company:

Victoriasid Travels and Tours is a leading travel agency based in Abuja, Nigeria, dedicated to providing exceptional travel experiences and unparalleled service to our clients.

Job Description:

We are seeking a detail-oriented and customer-centric Ticketing Officer to join our travel operations team in Abuja. In the fast-paced aviation and travel industry, success is defined by "Routing Efficiency", the ability to navigate complex global distribution systems to provide guests with the most cost-effective and seamless travel experiences. This role is designed for a "Travel Consultant", a professional who can blend technical mastery of ticketing software with the interpersonal grit required to manage high-pressure travel requests.

Your mission is to ensure "Zero-Error Bookings and Optimal Fare Management." You will be the technical heart of our travel desk: responsible for issuing tickets, managing re-issuances, and navigating airline policies to support both individual and corporate clients. If you possess "Analytical Grit," a professional demeanor, and a deep understanding of travel logistics, we want you to drive our ticketing excellence.

Requirements:

1. GDS Architecture & Fare Optimization

• Inventory Navigation: Utilize Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo to search, book, and issue domestic and international flight tickets.

• Fare Construction: Apply advanced knowledge of airline geography and "IATA" fare rules to construct complex multi-city itineraries that minimize costs for the client.

• PNR Management: Maintain absolute accuracy in Passenger Name Records (PNR), ensuring all traveler data, meal preferences, and special assistance codes are correctly entered.

2. Reservation Lifecycle & Compliance

• Re-issuance & Refunds: Manage the end-to-end lifecycle of a ticket, including processing date changes, rerouting, and handling refund requests in accordance with airline-specific policies.

• Visa & Document Advisory: Provide basic guidance to travelers regarding passport validity, visa requirements, and health protocols for their destination to ensure smooth boardings.

• Policy Stewardship: Ensure all bookings comply with company travel policies and international aviation regulations.

3. Client Relationship & Commercial Synergy

• Consultative Support: Act as a travel advisor, offering alternative routes or dates to help clients achieve the best value for their budget.

• Corporate Liaison: Handle high-priority bookings for corporate accounts, ensuring adherence to specific service level agreements (SLAs) and reporting requirements.

• Issue Resolution: Swiftly resolve ticketing discrepancies or flight cancellations, acting as a bridge between the airline and the traveler during disruptions.

Qualifications and Skills:

Professional Profile

• Education: Relevant qualifications (Degree or Diploma) in Travel & Tourism, Hospitality, or a related field.

• Technical Mastery: Proven proficiency in at least one major GDS platform (Amadeus, Sabre, or Galileo) is highly preferred.

• Industry Knowledge: Familiarity with IATA standards, airport codes, and international flight routing.

Core Competencies

• Detail-Oriented Grit: A "Zero-Tolerance" approach to data entry errors, as mistakes in names or dates can lead to significant financial loss.

• Communication Mastery: Strong verbal and written skills required to explain complex fare rules and travel restrictions clearly.

• Time Governance: The ability to prioritize urgent "Last-Minute" bookings in a fast-paced environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their best resume to: hr@victoriasid.com and CC VictoriasidHr@gmail.com using the Job Position as the subject of the mail.

Note: Only apply if you qualify for the role.