CLIENT CARE REPRESENTATIVE AT FORTICS LIFECARE LIMITED | CLIENT CARE REP JOBS IN LAGOS

About Company:

Fortics Lifecare is to be a leading healthcare holding company in Africa, developing existing healthcare assets into world-class health facilities across the continent integrating quality service delivery to clients and financial prosperity for our sake, to inspire and promote hope, health and total wellbeing by providing the best care for every patient through integrated clinical practice, continuos education and research, delivering this service at cost-effective prices.

Job Description:

We are seeking a clinically grounded and exceptionally personable Client Care Representative to join our healthcare team in Lekki Phase 1. In a premium medical environment, the front desk is more than an administrative station; it is the "First Point of Care." This role is specifically designed for a Qualified CHEW, a professional with 1–2 years of experience who can blend medical empathy with the "Service Grit" required to manage patient flows, inquiries, and EMR documentation.

Your mission is to ensure "Zero-Friction Patient Journeys and Clinical Excellence." You will be the primary face of the facility: responsible for providing a warm, friendly welcome, resolving patient concerns with clinical sensitivity, and maintaining the digital integrity of our EMR portal. If you possess "Interpersonal Mastery," a proactive mindset, and reside within the Ikate/Igboefon axis, we want you to anchor our patient experience.

Requirements:

1. Patient Stewardship & Hospitality

• First-Impression Architecture: Greet patients with a warm, open, and friendly demeanor, ensuring they feel supported from the moment they enter the facility.

• Inquiry Governance: Respond to patient concerns and inquiries via phone, email, or in-person with a high level of professional and clinical tact.

• Conflict Resolution: Calmly and promptly resolve patient complaints, utilizing your clinical background to empathize with their health concerns while maintaining facility standards.

2. Digital Integrity & EMR Management

• Portal Orchestration: Maintain surgical accuracy in the Electronic Medical Record (EMR) portal, ensuring patient demographics, visit notes, and scheduling are updated in real-time.

• Data Stewardship: Manage and archive patient interaction logs and medical records with strict adherence to confidentiality and data protection protocols.

• Administrative Synergy: Utilize Microsoft Office and other software applications to support facility reporting and departmental coordination.

3. Cross-Departmental Coordination

• Seamless Care Integration: Collaborate closely with the Nursing, Medical, and Laboratory teams to ensure a smooth transition for patients through different stages of their visit.

• Task Prioritization: Effectively manage a fast-paced front-desk environment, balancing high-volume check-ins with administrative duties and emergency inquiries.

• Facility Representation: Act as a brand ambassador, ensuring the reception area is organized and reflects the high standards of a premium Lekki healthcare facility.

Qualifications and Skills:

Professional Profile

• Background: Must be a qualified CHEW with a strong interest in clinical customer service.

• Education: Minimum of SSCE / OND / NCE holder certification.

• Experience: 1–2 years of experience in customer service, front desk, or clinical client care.

• Location: Mandatory residency within Ikate, Igboefon, or the immediate Lekki environs for operational efficiency.

Core Competencies

• Clinical Empathy: The ability to handle patients with patience, kindness, and professional "bedside manner" at the front desk.

• Technical Savvy: Proficiency in EMR portals, Microsoft Office, and digital communication tools.

• Communication Grit: Strong verbal and written skills required to explain facility policies and coordinate with medical staff.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: Staff-success@fortics.org using the Job Position as the subject of the mail.