CUSTOMER SERVICE REPRESENTATIVE AT NAJI REALTIES

About Company:

Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.

Job Description:

• Greet and welcome guests, respond to their inquiries, and resolve any issues promptly
• Manage room assignments, check-in, and check-out processes
• Handle guest registrations, payments, and departures
• Maintain accurate records of guest information, room assignments, and billing
• Provide personalized support and recommendations to guests
• Coordinate with other departments to ensure seamless service delivery
• Resolve guest complaints and issues in a fair, prompt, and professional manner
• Participate in training and coaching to enhance customer service skills

Requirements:

• Must resideon or close to Lagos Island.
• Excellent communication, listening, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong patience, empathy, and understanding
• Proficiency in computer software and technology
• Ability to work varying shifts, including evenings and weekends.

Qualifications and Skills:

• Bachelor’s Degree in Social Sciences or equivalent required
• Minimum of 2 years of customer service experience preferably in a hospitality industry

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: pelumiolatunde@skoolmedia.ng using the Job Position as the subject of the email.