CUSTOMER SERVICE OFFICER (AFTER SALES) AT SUPER NANNIES NIGERIA | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Super Nannies Nigeria is a premier domestic staffing agency and caregiving academy that connects Nigerian families with verified, professionally trained nannies, housekeepers, and caregivers. Founded by Chika Nwuche, the organisation focuses heavily on child safety, professional certification, and structured placement services.

Job Description:

We are seeking an empathetic and solution-oriented Customer Service Officer to join our team in the Ogba-Ikeja/Berger axis. As the primary point of contact for our customers post-purchase, you will be the face of our commitment to quality and service excellence. Your role is to bridge the gap between customer concerns and resolution, ensuring that every inquiry, complaint, or feedback loop is handled with professionalism and efficiency. If you have a passion for creating positive customer experiences and the ability to thrive in a fast-paced environment, we invite you to help us elevate our after-sales support standards.

Requirements:

• Support & Resolution: Act as the main point of contact for customers following their purchase, managing inquiries and resolving issues with a focus on high customer satisfaction.

• Conflict Management: Navigate challenging customer complaints with patience and professionalism, ensuring concerns are addressed promptly and effectively.

• Documentation & Tracking: Maintain accurate logs of customer interactions, feedback, and resolution steps to support continuous service improvement.

• Operational Liaison: Collaborate with internal departments to ensure that customer feedback is communicated effectively and reflected in our service delivery.

• Quality Assurance: Uphold our service standards by providing consistent, clear, and helpful communication to every customer.

Qualifications and Skills:

• Education: Minimum of OND, HND, or Bachelor’s Degree in a relevant field.

• Experience: Minimum of 2 years of experience in customer service or after-sales support.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and Application Letter to: supernannies2018@gmail.com using the Job Position applied for as the subject of the email.

Note

• Only Shortlisted candidates will be contacted.
• For more enquiries, contact 08123110018 on WhatsApp / Phone call.