ONLINE CUSTOMER SUPPORT REPRESENTATIVE AT DESHAPEABLES | ONLINE CUSTOMER SUPPORT REP JOBS IN NIGERIA

About Company:

Deshapeables is a prominent international weight loss, shapewear, and fashion brand. Founded in 2018 by Dr. Ibrahim Olatunji Idowu and his wife, Mrs. Haolat Damilola Idowu, the company is registered in Nigeria and also operates a registered entity in the United Kingdom.

Job Description:

We are seeking a highly professional and customer-focused Online Customer Support Representative to join our team on a remote basis. In this role, you will be the primary voice of our brand across our digital platforms, specifically WhatsApp and Instagram. You will be responsible for managing customer inquiries, processing orders with precision, and ensuring that every interaction results in a positive customer experience. If you have a passion for service excellence, possess excellent written communication skills, and thrive in a fast-paced digital environment, we invite you to help us provide top-tier support to our clients.

Requirements:

• Customer Engagement: Serve as the first point of contact for customer inquiries via WhatsApp, Instagram, and other digital channels.

• Order Management: Efficiently process customer orders from inquiry to fulfillment, ensuring accuracy at every stage.

• Support Excellence: Deliver prompt, professional, and empathetic solutions to customer questions and issues.

• Brand Representation: Maintain the company’s tone and service standards across all digital communication.

• Documentation: Accurately record customer feedback and order details to ensure seamless internal operations.

Qualifications and Skills:

• Experience: Minimum of 2 years of direct customer support experience.

• Communication Skills:

  • Excellent written English is mandatory.

  • Strong, proven proficiency in WhatsApp and Instagram communication.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send a CV (maximum 2 pages), short introduction about yourself (maximum 300 words) and current location to: jobs@deshapeables.co.uk using "[Role Name] - [Your Full Name]" as the subject of the mail (Eg: Creative Content Manager - Jane Doe).

Application Process
Additional Submission:

• A written response to this question: A customer says their order has not arrived after 7 days and is upset. How would you respond?”

Note

• Applications that do not follow the instructions above will not be considered.
• Only shortlisted candidates will be contacted.