CUSTOMER SERVICE OFFICER AT SIKA MANUFACTURING NIGERIA LIMITED

About Company:

Sika Manufacturing Nigeria Limited is a subsidiary of SIKA Group, headquartered in Switzerland. Sika is a specialty chemicals company with a leading position in the development and production of systems and products for construction and industry.

Job Description:

• Proactively manage the entire process of fulfilling a customer order from order entry in Local ERP to shipment; ensure that customer requirements are met.
• First customer contact: Regular information exchange with customer
• Prompt response time in terms of client enquiries and delivery
• Ensure verified processed sales order are converted to invoices in line with Sika's condition of sale
• Documentation of customers management
• Creation of credit notes after confirmed returns and approvals
• Manage sample request and records after all required approvals
• Regular reconciliation of invoices and communication of SOA with clients while maintaining an up-to-date filing system
• Registration and onboarding new clients with all necessary documentation and approval.

Requirements:

• B.Sc Degree / HND in Business or related fields
• Minimum 3 years cognate experience
• Proficiency in Microsoft Office
• Excellent presentation and analytical skills
• Strong communication and negotiation skills
• Attention to details
• Excellent organization & time management skills
• Fluent English (written and oral)
• Proven track record of work experience in Sales or Logistics

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply