CUSTOMER SERVICE REPRESENTATIVE AT CANDY WELLNESS MASSAGE SPA | CUSTOMER SERVICE JOBS IN ABUJA

About Company:

Welcome to Candy Wellness Massage Spa Abuja, your ultimate sanctuary for relaxation and rejuvenation. Nestled in the heart of Abuja, our spa offers a tranquil escape with a wide range of services designed to cater to your wellness needs. Indulge in our soothing massages, including traditional Thai techniques, and experience the healing power of touch. Pamper yourself with our luxurious facial treatments that revitalize your skin. Our expert therapists also offer professional waxing and hair-removal services. At Candy Wellness, we prioritize your well-being, ensuring a serene environment to refresh and restore your body and mind. Visit us for a truly transformative experience. 

Job Description:

We are seeking a high-empathy and solution-oriented Customer Service Representative to anchor our client relations in Lagos. In a fast-paced commercial hub, success is defined by "Resolution Velocity", the ability to address customer inquiries with speed, professionalism, and technical accuracy. This role is designed for a "Service Specialist" who can blend "Emotional Intelligence" with the "Operational Grit" required to manage a team of junior representatives and optimize support processes.

Your mission is to ensure "Absolute Customer Satisfaction and Seamless Support Delivery." You will be the primary voice of the brand: responsible for resolving complex complaints, processing high-volume requests, and maintaining a positive brand image under pressure. If you possess "Exceptional Communication Skills," a mastery of our product suite, and a proactive approach to team leadership, we want you to lead our customer excellence.

Requirements:

1. Multi-Channel Engagement & Diplomacy

• Attitude Sovereignty: Maintain a positive, empathetic, and professional posture at all times, ensuring every customer feels valued and heard.

• Rapid Response: Respond promptly to inquiries across various communication channels, ensuring zero lag in customer engagement.

• Complaint Resolution: Acknowledge and resolve customer grievances with a focus on "First-Call Resolution" and long-term loyalty.

2. Technical Mastery & Process Administration

• Product Intelligence: Develop an "Inside-Out" knowledge of our products and services to provide accurate and persuasive answers to customer questions.

• Fulfillment Operations: Process orders, forms, applications, and service requests with millimetric precision and speed.

• Data Stewardship: Maintain meticulous records of customer interactions, transactions, and feedback to ensure a transparent audit trail.

3. Team Leadership & Continuous Improvement

• Mentorship & Supervision: Manage and guide a team of junior customer service representatives, fostering a culture of accountability and professional growth.

• Process Feedback: Analyze the efficiency of existing support workflows and provide actionable feedback to management for process optimization.

• Internal Synergy: Coordinate effectively with colleagues and other departments to ensure complex customer needs are met seamlessly.

Qualifications and Skills:

Professional Profile

• Education: High School Diploma, General Education Degree (GED), or equivalent.

• Experience: Prior experience in a customer support or client-facing role is required.

• Technical Savvy: Comfortable using computers and navigating CRM or support software.

Core Competencies

• Emotional Resilience: The ability to remain calm, professional, and helpful even when customers are stressed or upset.

• Communication Prowess: Excellent verbal and written communication skills suitable for a diverse Lagos clientele.

• Leadership Grit: The capability to manage a small team and drive collective performance targets.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV or Resume to: candywellnessspa90@gmail.com using the Job Position as the subject of the mail.