CUSTOMER CARE OFFICER AT HRLEVERAGE AFRICA CONSULTING LIMITED | CUSTOMER CARE JOBS IN LAGOS

About Company:

HRLeverage Africa Consulting Limited, a Phone Financing company, is recruiting suitable candidates to fill the position above.

Job Description:

Our client is seeking a professional, Hausa-speaking Customer Care Officer to join their team in Ilupeju. In the fast-evolving "Buy Now, Pay Later" (BNPL) sector, customer service is the bridge between financial opportunity and responsible lending. This role is designed for a "Linguistic & Operational Specialist", someone who can navigate complex customer data while communicating with empathy and clarity to our Hausa-speaking clientele.

Your mission is to drive the "First-Mile" of the customer journey. You will be responsible for the entire onboarding lifecycle: from conducting KYC (Know Your Customer) verifications and outbound surveys to managing communication databases and resolving inquiries. If you are a proactive professional with a BSc/HND, a completed NYSC, and a passion for financial technology, we want you to grow with us.

Requirements:

1. BNPL Onboarding & KYC Governance

• Credit Onboarding: Lead the registration and onboarding process for new customers into the "Buy Now, Pay Later" scheme, ensuring a smooth and welcoming experience.

• KYC Compliance: Conduct rigorous Know Your Customer (KYC) verifications to ensure all new accounts meet regulatory and company compliance standards.

• Proactive Engagement: Make outbound calls to provide product information, gather essential feedback, and conduct market surveys to improve service delivery.

2. Data Management & Analytical Reporting

• Database Stewardship: Maintain accurate, real-time records of all customer interactions and update communication databases with high attention to detail.

• Data Synthesis: Utilize Excel, Google Sheets, or Smartsheet to enter and analyze communication data, generating reports that inform business strategy.

• Inter-Departmental Coordination: Collaborate with internal teams to resolve complex customer inquiries and ensure the seamless flow of information.

3. Professional Service & Values

• Issue Resolution: Address customer concerns with professional diplomacy, ensuring high levels of satisfaction and brand loyalty.

• Core Value Alignment: Demonstrate the client’s core values of Customer Focus, Respect, Integrity, Ownership, and Empowerment in every interaction.

Qualifications and Skills:

Professional Profile

• Education: BSc / HND in Business Administration, Communications, or a related field.

• National Service: Must have successfully completed NYSC.

• Linguistic Requirement: Fluency in Hausa (Speaking/Writing) is mandatory for this slot to support regional business objectives.

Technical & Soft Skills

• Digital Toolkit: Proficiency in Excel/Google Sheets, Smartsheet, and CRM/Database management tools.

• Communication Mastery: Exceptional verbal and written skills with a strong ability to solve problems under pressure.

• Organizational Grit: Highly detail-oriented and presentable, with the ability to manage high-volume outbound calling schedules.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send thier CV and cover letter to: Yomade.hrleverage@gmail.com uisng "Customer Care Officer - Hausa speaking" as the subject of the mail.