CLIENT SERVICES REPRESENTATIVE AT FRAMEGIDI | CLIENT SERVICE JOBS IN LAGOS

About Company:

Framegidi is making custom framing simple, painless, and free of regret. We are bringing the tradition of framing to today's customer from the comfort of their homes & devices.

Job Description:

We are seeking a high-energy Client Services Representative to serve as the primary brand ambassador and project lead for our premium framing services in Lagos. In the world of art and memorabilia, the service experience is as important as the final frame. This role is designed for a "Solutions Architect", someone who can guide customers through technical consultations, manage complex project timelines, and ensure that every piece of art is handled with the highest level of care and professionalism.

Your mission is to own the customer journey from "Inquiry" to "Installation." You will be responsible for the entire service lifecycle: from generating high-value leads on social media and managing high-volume communications to troubleshooting production delays and analyzing sales conversion data. If you possess a Bachelor’s degree/HND and the interpersonal grit to build sustainable client relationships, we want you to lead our customer experience.

Requirements:

1. Consultative Sales & Lead Architecture

• Multi-Channel Lead Generation: Proactively identify and capture sales leads through social media engagement and other digital channels, turning inquiries into confirmed orders.

• Consultation Excellence: Provide a comprehensive advisory service to customers, helping them navigate the picture framing process, from material selection to aesthetic coordination.

• Social Media Engagement: Collaborate with the creative team to manage customer interactions on company social media accounts, building community and brand trust.

2. Operational Coordination & Problem Solving

• Communication Management: Handle large volumes of incoming calls, messages, and requests, ensuring every customer feels heard and valued.

• Service Recovery: Resolve product or service issues by identifying root causes, explaining solutions clearly, and expediting corrections to maintain high satisfaction levels.

• Project Liaison: Act as the central hub between the customer and the production team, channeling specific technical inquiries to the appropriate departments for seamless execution.

3. Data Integrity & Performance Analytics

• CRM Stewardship: Maintain meticulous records of all customer interactions and actions taken within the CRM solution to ensure continuity of service.

• Production Planning: Prepare detailed reports by collecting and analyzing customer data, providing the production team with the insights needed for effective scheduling.

• Sales Reporting: Generate monthly reports on sales activities, engagement metrics, and lead conversion rates to assist executive decision-making.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree or HND from a recognized institution.

• Experience: Minimum of 1 year in administration or customer service management.

• Technical Savvy: Proficiency in Microsoft Office Suite and Google Sheets for data tracking and reporting.

Core Competencies

• Critical Thinking: Strong problem-solving skills with the ability to manage and prioritize multiple tasks simultaneously.

• Relationship Mastery: Excellent interpersonal skills with the ability to build consensus among managers, partners, and team members.

• Organizational Grit: A strong work ethic committed to quality, precision, and effective time management.

Salary

Application Closing Date: Not specified

Application Instructions:

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