CLIENT SERVICE EXECUTIVE AT ANCHOR HMO | CLIENT SERVICE JOBS IN LAGOS

About Company:

ANCHOR HMO INTERNATIONAL COMPANY LIMITED is a Health Maintenance Organisation (HMO) incorporated in Nigeria to carry out the business of providing easy access to quality health services for individuals and corporate entities. 

Job Description:

We are seeking a high-velocity and diplomatically astute Client Service Executive to anchor our client-facing operations in Lagos. In a competitive service economy, success is defined by "Retention Sovereignty"—the ability to harmonize rapid inquiry resolution with the clinical precision required for client onboarding, internal inter-departmental synergy, and upsell opportunity identification. This role is designed for a "Service Architect" with 2–3 years of experience who can blend "Relational Grit" (handling complaints and complex requests) with the "Operational Agility" required to navigate internal systems and regulatory compliance.

Requirements:

1. Relationship Orchestration & Onboarding Governance

• Primary Point of Contact: Serve as the "Source of Authority" for all client interactions, building and maintaining high-trust, long-term relationships that drive brand loyalty.

• Onboarding Sovereignty: Lead the high-fidelity setup of new accounts, ensuring that all documentation and initial configurations are "Right-First-Time" and fully compliant.

• Account Stewardship: Act as the dedicated advocate for the client within the organization, ensuring their specific business needs are reflected in service delivery.

2. Service Diplomacy & Operational Synergy

• Inquiry Governance: Resolve client complaints and requests with a "Resolution-First" mindset, ensuring high-speed closures that exceed industry standards for customer satisfaction.

• Inter-Departmental Synergy: Liaise synchronously with Operations, Claims, and IT departments to ensure that technical service delivery aligns perfectly with client expectations.

• Compliance Integrity: Ensure all client interactions and account setups adhere to millimetric company policies and national regulatory requirements.

3. Growth Reconnaissance & Performance Intelligence

• Retention Engineering: Proactively identify opportunities to secure client renewals and promote additional high-value services that align with the client’s growth goals.

• Feedback Architecture: Conduct regular "Voice of the Customer" follow-ups, gathering clinical feedback to drive continuous improvement in internal service quality.

• Data Sovereignty: Maintain accurate, audit-ready client records and generate high-impact reports on service performance and interaction trends.

Qualifications and Skills:

Professional Profile

• Education: Minimum of a BA/BSc/HND in Business, Marketing, or a related discipline.

• Experience: 2–3 years of robust experience in Client Service, Customer Success, or Business Development.

• Location: Must be based in Lagos and available for onsite engagement.

Core Competencies

• Communication Power: Elite interpersonal skills with the ability to navigate difficult conversations with professional poise.

• Problem-Solving Grit: A proactive approach to troubleshooting service bottlenecks across multiple departments.

• Technical Savvy: Proficiency in CRM systems and reporting tools to maintain high-fidelity client records.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: robson.n@anchorhmo.com using the position as subject of email.