CLIENT RELATIONS ANALYST AT BAMBOO NIGERIA

About Company:

BambooHR - We’re not just a software company, we’re creating an experience that helps over a million employees have the best HR experience possible and be more successful every day in their work. BambooHR sets people free to do great work - not just HR pros, but entire organizations, including our own. Here, you can do work differently than you’ve ever done it before.

Job Description:

Customer Relations:

• Welcome customers who visit our office, listen to their concerns, provide solutions, and document their issues clearly.'
• Provide guidance and troubleshoot product and service-related issues to help customers get the most out of Bamboo.
• Coordinate with the remote Customer Experience team and other internal teams to ensure timely resolution of customer complaints or inquiries.
• Maintain a calm, empathetic, and professional demeanor in all customer interactions.
• Ensure customers have a positive, trust-building in-person experience that reflects Bamboo’s brand values.
• Monitor recurring customer inquiries and issues, and share insights with internal teams to support product and service improvements

Office Administration:

• Receive and log incoming mail, parcels, and corporate correspondence.
• Manage courier pick-ups, deliveries, and our partner visits.

Guest & Stakeholder Management:

• Welcome guests from our partner businesses, regulators, and vendors.
• Notify relevant internal teams of high-profile drop-ins, customer walk-ins, deliveries, and office activities.
• Support logistics for meetings or visits, including preparing meeting spaces and providing hospitality.

Cross-Functional Support:

• Liaise with external auditors, tax consultants, and regulatory agencies as required.
• Collaborate with other departments to resolve financial or process-related issues.
• Provide ad-hoc analysis and support to senior leadership for decision-making.
• Assist with administrative tasks as assigned.

Requirements:

• You have 2+ years of experience in in-person customer service, front desk, reception, or a similar client-facing role, preferably in fintech, financial services, technology, or experience centers.
• You have effective verbal, written, and presentation skills to articulate ideas, concepts, and plans clearly, accurately, and effectively with all levels of internal and external audiences.
• You are known for strong interpersonal skills, a customer-first mindset, and creative problem-solving abilities.
• You can multitask and stay organized while managing diverse responsibilities.
• You handle issues in a competent, proactive, patient, and professional manner, believing that there is no problem that cannot be solved, fixed, or mitigated.
• You can translate complex topics into clear, easy-to-understand information.
• You are enthusiastic to quickly learn and acquire new industry, company, product, or technical knowledge and best practices.
• You are passionate about startups, enjoy helping others, love to create initiatives that make a difference, and always bring a smile, plenty of energy, and pride to their work.
• You’re cool with candid feedback and see every setback as an opportunity to grow.
• You have a “can-do” attitude.
• Willingness to learn and grow in a dynamic fintech environment.

Salary

Application Closing Date: Not specified

Application Instructions:

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