OPERATIONS AND BUSINESS PROCESS MANAGER AT MIRAMAC NIGERIA INTEGRATED GLOBAL SERVICES | OPERATIONS & BUSINESS PROCESS MANAGER JOBS IN ENUGU

About Company:

MNIGS Nigeria Ltd is hiring an Operations & Business Process Manager to help streamline systems and drive growth. 

Job Description:

MNIGS Nigeria Ltd is seeking a smart, data-driven Operations & Business Process Manager to serve as the structural engine of our growth. In a rapidly expanding market, efficiency is the ultimate competitive advantage. Your mission is to take our existing workflows—across sales, project management, and customer service—and transform them into lean, high-output systems.

You will be the bridge between strategy and execution, using data to identify bottlenecks and designing automated or streamlined processes to eliminate them. If you are a problem-solver who thinks in "systems" and has a passion for operational excellence, we invite you to lead our process optimization.

Requirements:

1. Sales & Revenue Process Optimization

• Funnel Engineering: Audit the end-to-end sales process to reduce lead-to-close time and increase conversion rates.

• CRM Governance: Optimize CRM workflows to ensure sales data is accurate, actionable, and integrated with other business units.

• Incentive Alignment: Refine sales operational policies to ensure team efforts are perfectly aligned with revenue growth targets.

2. Project & Service Delivery Excellence

• Workflow Architecture: Design and implement standardized "SOPs" (Standard Operating Procedures) for project delivery to ensure consistent quality and zero resource waste.

• Resource Allocation: Utilize data to manage workforce and logistics allocation, ensuring projects are completed on time and under budget.

• Bottleneck Analysis: Conduct regular "stress tests" on project lifecycles to identify and resolve systemic delays.

3. Customer Experience & Data Governance

• Feedback Integration: Build systems that capture customer feedback and feed it directly into process improvements.

• Operational Reporting: Develop and manage "Dashboards of Truth"—real-time data visualizations that allow leadership to see the health of every business process.

• Automation: Identify repetitive manual tasks across the customer journey and implement digital tools to automate them.

Qualifications and Skills:

Professional Profile

• Experience: Proven success in Operations Management or Process Engineering (preferably in a tech, engineering, or service-driven sector).

• Technical IQ: Proficiency in process mapping tools (e.g., Visio, Lucidchart) and project management software (e.g., Asana, Jira, or Monday.com).

• Data Mastery: Ability to analyze complex data sets to extract actionable business insights.

Core Competencies

• Systems Thinking: The ability to see how a change in one department affects the entire organizational ecosystem.

• Change Management: Strong leadership skills to guide the team through process transitions and new system adoptions.

• Efficiency Focus: A relentless drive to "lean out" processes and reduce operational costs.

• Communication: Ability to translate complex technical processes into simple instructions for all staff levels.

Salary

Application Closing Date: Not specified

Application Instructions:

nterested and qualified candidates should forward their CV to: contactmnigsnigerialtd@gmail.com using the position as subject of email.