OPERATION MANAGER AT CAPTAIN RESIDENCY HOTEL

About Company:

In Captain Residency Hotel, every stay is designed to be more than just a visit, it’s an experience of comfort, elegance, and genuine care. Perfectly situated in the heart of the city, we offer the ideal blend of convenience and tranquility, making us the preferred choice for both business and leisure travelers. Step inside and discover beautifully furnished suites and rooms, each crafted to create the perfect balance of style and relaxation. From luxury-grade mattresses with premium linens to spacious, fully air-conditioned interiors, every detail is thoughtfully chosen to ensure you feel at ease.

Job Description:

• Oversee Hotel Operations: Manage the day-to-day operations of the hotel, ensuring that all departments are working together seamlessly to provide excellent guest service.
• Departmental Management: Supervise and coordinate the activities of department heads, including front office, housekeeping, food and beverage, and maintenance.
• Guest Satisfaction: Implement strategies to improve guest satisfaction, including responding to guest complaints and concerns, and ensuring that guest feedback is acted upon.
• Revenue Growth: Work with the General Manager to implement revenue-generating initiatives, such as promotions, packages, and events.
• Operational Efficiency: Identify areas for operational improvement and implement changes to increase efficiency, reduce costs, and enhance guest experience.
• Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.
• Budgeting and Cost Control: Assist with budgeting and cost control, ensuring that departmental expenses are within budget and that cost-saving initiatives are implemented.
• Training and Development: Provide training and development opportunities for department heads and other hotel staff to ensure that they have the skills and knowledge needed to provide excellent guest service.
• Communication: Ensure that there is effective communication between departments and that all staff are aware of hotel policies, procedures, and initiatives.

Requirements:

• Degree in Hospitality or related field: A degree in hospitality or a related field, such as business or management.
• Minimum 2 years of experience in hotel operations: A minimum of 5years of experience in hotel operations, preferably in a management role.
• Strong leadership and management skills: Strong leadership and management skills, with the ability to motivate and inspire staff.
• Excellent communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and other stakeholders.
• Analytical and problem-solving skills: Analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
• Knowledge of hotel operations and management: Knowledge of hotel operations and management, including front office, housekeeping, food and beverage, and maintenance.

Salary

Application Closing Date: 08th November, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: admin@captainresidency.com using the Job Title as the subject of the email.