MANAGER - NETWORK OPERATING CENTRE AT IPNX NIGERIA LIMITED | ICT JOBS IN LAGOS

About Company:

ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years.

Job Description:

We are seeking a highly technical and leadership-driven NOC Manager to spearhead our 24/7 Network Operations Center. In this critical role, you will lead a multi-tiered team of engineers (L1/L2/L3) to ensure the peak performance, proactive monitoring, and rapid restoration of our nationwide network infrastructure. You will be the owner of our Service Level Agreements (SLAs), driving ITIL-based incident management and championing automation to reduce mean-time-to-resolution. If you are a CCNP-level leader who thrives under the pressure of major network incidents and possesses the strategic mindset to optimize network uptime, we want you to lead our mission-control.

Requirements:

1. Technical Leadership & 24/7 Operations

• Team Governance: Lead and mentor L1/L2/L3 NOC engineers across rotating shifts, ensuring 24/7 coverage and operational excellence.

• Incident & Problem Management: Drive rigorous ITIL practices to manage the lifecycle of network incidents, from proactive fault detection to root cause analysis (RCA).

• Major Incident Leadership: Serve as the primary technical escalation point for critical network outages, coordinating swift restoration and stakeholder communication.

2. Network Performance & Monitoring

• Proactive Monitoring: Oversee the deployment and optimization of monitoring tools (Zabbix, PRTG, SolarWinds) to ensure real-time visibility into BGP, OSPF, MPLS, and GPON links.

• Maintenance Coordination: Strategically plan and execute network upgrades, patches, and configuration changes to minimize service disruption.

• Performance Dashboards: Maintain and present comprehensive operational dashboards that track the health and capacity of the network infrastructure.

3. Operational Excellence & Automation

• SLA Compliance: Track and improve mission-critical metrics, including Uptime, MTTD (Mean Time to Detect), and MTTR (Mean Time to Repair).

• Process Automation: Champion the transition from manual monitoring to automated fault detection and self-healing network scripts.

• Process Improvement: Continuously refine NOC standard operating procedures (SOPs) to align with global service provider benchmarks.

Qualifications and Skills:

Education & Experience

• Academic Background: Bachelor’s degree in Engineering, Computer Science, or Telecommunications (Minimum 2.1 or Upper Credit).

• Professional Experience: 7+ years in Network Operations/ISP environments, with at least 3 years in a leadership role managing a 24/7 NOC.

• Technical Stack: Deep knowledge of IP networking (BGP, OSPF, MPLS), Fiber optics, GPON, and Wireless technologies.

Certifications & Skills

• Mandatory/Preferred: CCNP and ITIL certifications are highly preferred. PMP or PRINCE2 is a significant advantage.

• Tool Mastery: Hands-on experience with enterprise monitoring suites (e.g., SolarWinds, Cacti, Zabbix).

• Leadership: Exceptional stakeholder communication skills and the ability to remain calm and decisive during high-priority incidents.

Salary

Application Closing Date: Not specified

Application Instructions:

Send your application and Cv to htominiakubie@ipnxnigeria.net using the Job Title as subject line of email.