IT SPECIALIST AT CROWNCITY PARK & RESORT | IT JOBS IN OGUN

About Company:

CrownCity Park & Resort is a premium hospitality and lifestyle destination located in Agbara, Ogun State, Nigeria, offering a distinctive blend of luxury accommodation, leisure, wellness, events, and resort-style experiences. The resort features thoughtfully designed guest rooms and suites, food and beverage outlets, recreational facilities and so on.

Job Description:

1. Infrastructure & Network Governance

• Hardware Management: Maintain all on-site servers, networking hardware, workstations, printers, CCTV systems, and POS terminals.

• Connectivity Excellence: Ensure 24/7 availability of high-performance internet and internal networks (LAN/WAN) across both guest and staff areas.

• Health Checks: Conduct daily system health checks, firmware updates, and rigorous performance monitoring to prevent downtime.

2. Core Business Systems & Support

• System Integration: Support and maintain critical hospitality platforms, including Property Management Systems (PMS), Point-of-Sale (POS), and Finance/HR software.

• Access Control: Manage user permissions and account provisioning in strict alignment with resort security policies.

• End-User Training: Provide responsive technical support to all departments and train staff on IT best practices and system usage.

3. Cybersecurity & Risk Mitigation

• Threat Defense: Implement and enforce robust cybersecurity protocols, including firewall management, antivirus updates, and access restrictions.

• Data Integrity: Manage the resort’s disaster recovery strategy, ensuring daily off-site backups and testing recovery readiness.

• Incident Response: Monitor for vulnerabilities and respond immediately to suspicious activities or system breaches.

4. Vendor & Asset Management

• Vendor Coordination: Manage relationships with external service providers (ISPs, software vendors) and evaluate their performance against Service Level Agreements (SLAs).

• Documentation: Maintain a meticulous IT inventory and technical documentation, including network diagrams, license keys, and IT SOPs.

Requirements:

• Accountability: High operational reliability; able to manage the "Night Audit" technical cycle if required.

• Troubleshooting: Advanced problem-solving skills for complex connectivity or software issues.

• Communication: Ability to explain technical concepts clearly to non-technical staff and management.

Qualifications and Skills:

• Degree: Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.

• Experience: 4+ years of hands-on experience in systems administration or IT infrastructure management.

• Hospitality Context: Previous experience supporting PMS (e.g., Opera, Room Master) or POS platforms is a significant advantage.

• Technical Stack: Strong knowledge of Windows Server environments, networking fundamentals (TCP/IP, VLANs, DNS), and hardware repair.

Salary

Application Closing Date: Not specified

Application Instructions:

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