IT SUPPORT OFFICER AT ROSETTEE CONSTRUCTION- LAGOS

About Company:

Rosettee Construction is a construction company that has been incorporated for over three (3) Decades, offering productive and seamless services. We are professionals in Civil Engineering, Steel Structure, Electrical and Mechanical Engineering and we are a KIRBY authorized builder in Nigeria. We specialize in delivering to our clients Turn key Projects.

We are recruiting to fill the position below:

Job Description:

• To provide reliable and efficient technical support, system administration, and IT infrastructure management that ensure smooth business operations across all departments.
• The IT Support / System Administrator oversees network integrity, data security, and hardware/software functionality while supporting staff in effective technology use and maintaining high system uptime.

Key Responsibilities / Duties
Technical Support:

• Provide technical assistance and support to end-users on IT-related issues (hardware, software, network, and security).
• Troubleshoot and resolve IT problems promptly to minimize downtime.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Assist end-users with software installations, configurations, and daily troubleshooting.
• Conduct staff training sessions or workshops on IT tools, applications, and cybersecurity awareness.

System Administration:

• Administer and maintain servers, network systems, and IT infrastructure to ensure optimal performance and reliability.
• Monitor system performance, capacity, and availability, implementing preventive maintenance measures.
• Perform routine data backups and disaster recovery procedures for business continuity.
• Ensure system updates, patches, and software upgrades are carried out regularly.
• Maintain proper documentation of system configurations and changes.

Security Management:

• Implement and enforce IT security policies and procedures to safeguard data and systems.
• Conduct regular security audits, vulnerability assessments, and access control reviews.
• Monitor security logs and alerts, promptly addressing potential incidents or breaches.
• Ensure compliance with company data protection and cybersecurity standards.

IT Projects:

• Plan, coordinate, and execute IT-related projects, including system upgrades, migrations, and new installations.
• Collaborate with internal teams and external vendors to define project scope, timelines, and deliverables.
• Manage project budgets, documentation, and progress reporting.
• Provide technical insight and recommendations for process improvement and innovation.

Documentation and User Support:

• Maintain up-to-date documentation of all IT systems, procedures, configurations, and troubleshooting guides.
• Provide technical training and guidance to improve staff IT literacy and efficiency.
• Prepare daily and weekly summaries of IT activities, issues, and pending tasks for management reporting.

Asset and Infrastructure Management (Additional Responsibilities):

• Track, label, and maintain IT equipment inventory (laptops, printers, UPS, etc.) in coordination with the Asset Management Unit.
• Configure and monitor network devices such as routers, switches, and MiFi units.
• Install, configure, and maintain CCTV and PBX systems, ensuring proper functionality.
• Set up, manage, and extract reports from biometric/fingerprint devices for attendance monitoring.
• Liaise with service providers for internet services, CUG lines, and device repairs.
• Collaborate with the Social Media Manager to support digital platforms and assist with technical aspects of content creation and publication.

Requirements:

Salary

Application Closing Date: Not specified

Application Instructions:

Qualified candidates should send their CV to: admin@rosettee-construction.net using the Job Title as the subject of the email.