FRONT DESK / RECEPTIONIST AT ASCENTECH SERVICES LIMITED | FRONT DESK / RECEPTIONIST JOBS IN LAGOS

About Company:

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Job Description:

We are seeking a Front Desk Associate who is much more than a receptionist—you are the "Face of the Brand" and the architect of our client’s daily wellness experience. This role is a unique hybrid of Luxury Hospitality, Sales, and Studio Operations.

Your mission is to ensure every client transition is seamless, from their initial warm welcome to the final check-out. You will manage high-frequency bookings, drive merchandise sales, and ensure our studio maintains the "Five-Star" aesthetic our clients expect. If you are a high-energy, health-conscious professional who thrives on detail and luxury service, this is your stage.

Requirements:

1. Luxury Client Hospitality & Booking Excellence

• The First Impression: Deliver a warm, professional welcome and check-in experience, ensuring all clients (especially newcomers) feel guided and valued.

• Logistics Mastery: Expertly manage the digital booking ecosystem, including cancellations, waitlist movements, and package purchases, ensuring zero scheduling conflicts.

• Tech Stewardship: Utilize our studio management and booking software with speed and precision to handle high-volume member requests.

2. Financial Integrity & Boutique Sales

• Zero-Error Transactions: Process payments and issue receipts with full accuracy, performing daily reconciliations to ensure the POS system and physical records are perfectly aligned.

• Retail Activation: Actively promote and sell premium merchandise (apparel, grip socks, and accessories), using product knowledge to drive incremental revenue.

• Inventory Control: Track retail inventory levels and maintain attractive, high-end merchandise displays that encourage impulse purchases.

3. Studio Governance & Aesthetics

• Visual Standards: Maintain a pristine reception area and common spaces, ensuring the studio consistently meets our strict hygiene and luxury organization standards.

• Operational Reliability: Show up with absolute punctuality and reliability, ensuring the studio is "stage-ready" for the first client of the day.

• Integrity & Security: Handle sensitive member data and financial transactions with the highest level of trustworthiness and professional discretion.

Qualifications and Skills:

Professional Profile

• Education: OND / HND / B.Sc in Business Administration, Hospitality, or a related field.

• Experience: 2–4 years of relevant experience in Hospitality, Fitness, Boutique Retail, or Front-of-House roles.

• Tech Stack: Proficiency in POS systems and booking software. Familiarity with port/terminal operations is a unique advantage.

Core Competencies

• Communication: Well-spoken, articulate, and able to engage naturally with a high-end clientele.

• Personal Presentation: Professionally groomed, fit, and health-conscious, embodying the brand’s wellness values.

• Grace Under Pressure: Friendly and calm during peak-hour rushes (e.g., class changeovers) without losing attention to detail.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using "Front Desk/ Receptionnist-14" as the subject of the email.