CUSTOMER SERVICE REPRESENTATIVE AT DOWNTOWN GRILL NIGERIA

About Company:

Downtown Grill is an urban take-out and delivery kitchen that serves hot and amazing grills, sides and chops.

Job Description:

• Respond to customer enquiries via phone, WhatsApp, live chat, and chat in a polite and professional manner.
• Use Microsoft Office tools (Word, Excel, Outlook) confidently for documentation and reporting.
• Maintain accurate records of customer interactions and follow up where necessary.
• Resolve complaints quickly and effectively, escalating issues when needed.
• Guide customers on orders, payments, deliveries, product information, and general troubleshooting.
• Work closely with the operations and sales team to ensure a smooth customer experience.
• Track and report recurring issues so the team can improve services.
• Ensure all customer responses are typed clearly, grammatically correct, and well-structured.
• Meet daily and weekly targets such as response time, resolution rate, and ticket handling.
• Maintain a calm and friendly attitude even during high-pressure situations.
• Provide after-sales support and ensure customer satisfaction.
• Perform other administrative and support duties as assigned.

Requirements:

• Strong typing skills (fast and accurate).
• Excellent reading and writing ability and must communicate clearly.
• Good command of English grammar and spelling.
• Digitally savvy, comfortable using online tools, apps, customer support systems, and web-based platforms.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to multitask, switch between tasks, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• A positive attitude, patience, and professionalism with customers.
• Ability to work independently and follow instructions.
• Previous customer service experience is an advantage but not compulsory.

Work Schedule: Monday to Sunday (with 2 off days per week, scheduled on rotation)

Salary

Application Closing Date: Not specified

Application Instructions:

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