CUSTOMER SERVICE OFFICER AT CLEARVIEW HOSPITAL AND FERTILITY | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Clearview Hospital and Fertility is a trusted mother and child care center in Lekki, Lagos, Nigeria, offering expert services in advanced fertility treatment, fibroid removal, laparoscopic myomectomy, pediatric care, and comprehensive women’s and men’s reproductive health.

Job Description:

We are seeking a warm, professional, and highly organized Customer Service Officer to serve as the face of Clearview Hospital in Lekki Phase 1. In a premium healthcare setting, success is defined by "Clinical Hospitality", the ability to blend genuine empathy with the technical efficiency required to manage patient flow and Electronic Medical Records (EMR). This role is designed for a "Patient Advocate" with 1–3 years of experience who can act as a calm, courteous anchor for visitors and patients alike.

Your mission is to ensure "Zero-Friction Onboarding and an Exceptional First Impression." You will be the primary engine of our reception: responsible for accurate patient registration, appointment orchestration, and the professional resolution of inquiries. If you possess a "Professional Demeanor," strong attention to detail, and a passion for service excellence, we want you to drive our operational standards.

Requirements:

1. Clinical Hospitality & Patient Onboarding

• Concierge Governance: Welcome patients and visitors with a high degree of professionalism and empathy, ensuring they feel supported from the moment they enter the facility.

• EMR Stewardship: Register new and returning patients accurately within the Electronic Medical Record (EMR) system, ensuring all bio-data and insurance details are captured without error.

• Inquiry Management: Handle incoming phone calls and walk-in inquiries with courtesy, providing clear information regarding hospital services and protocols.

2. Workflow Orchestration & Flow Control

• Appointment Management: Schedule and confirm patient appointments, optimizing the clinical calendar to minimize waiting times.

• Traffic Control: Actively manage the flow of patients in the reception area, coordinating with nursing and clinical staff to ensure timely consultations.

• Complaint Resolution: Address patient concerns or complaints promptly and tactfully, escalating complex issues to management while maintaining a calm environment.

3. Administrative Excellence

• Demeanor & Branding: Maintain a professional appearance and a polished demeanor that reflects the premium brand standards of Clearview Hospital.

• Detail Orientation: Ensure all patient records, scheduling notes, and financial billing cues are handled with high precision to prevent administrative bottlenecks.

• Collaborative Support: Work closely with the administrative team to provide feedback on patient trends and suggest improvements to the front-office experience.

Qualifications and Skills:

Professional Profile

• Education: Minimum of HND or BSc in any related field.

• Experience: 1–3 years in a hospital front-desk role or a high-end customer-facing environment (Lekki-based experience is a plus).

• Communication Mastery: Exceptional verbal and written communication skills with a clear, comforting tone.

Core Competencies

• Technical Savvy: Comfort using EMR software and basic digital office tools.

• Interpersonal Grit: Ability to stay calm and helpful even during high-pressure or emotionally charged patient interactions.

• Organizational Mastery: Strong ability to multitask between calls, physical visitors, and data entry.

Salary

Application Closing Date: 10th March, 2026

Application Instructions:

Interested and qualified candidates should send their CV to: hr@clearviewhospitalng.com or clearviewhospitalhr@gmail.com using the job title as the subject of the mail.

Note: Only applicants who live in or around the Lekki / Ajah axis will be considered