CUSTOMER SERVICE EXECUTIVE (REMOTE) AT WORKNIGERIA | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Worknigeria was established with a Singular Vision. To help the vast Nigerian workforce find meaningful jobs. We are also on a mission to upskill them in the best ways possible and help them grow with and within their careers.

Job Description:

We are seeking a highly specialized and articulate Customer Service Executive to join our elite remote team. This is a high-stakes role where success is defined by "Clinical Resolution Velocity", the ability to leverage a Bachelor of Pharmacy (B.Pharm) degree to provide expert-level support across the healthcare, insurance, and telecom sectors. This role is designed for a "Professional Problem Solver" with 3 years of proven experience who can blend medical knowledge with the technical discipline required to manage high-volume enquiries in a 100% remote environment.

Your mission is to ensure "Zero-Friction Service Excellence and Medical Precision." You will be the primary voice of our brand: responsible for complex troubleshooting, CRM-driven case management, and maintaining the highest quality standards in customer care. If you possess "Empathetic Resilience," a dedicated home-office infrastructure, and the ability to work independently, we want you to drive our operational excellence.

Requirements:

1. Specialized Case Management & CRM Mastery

• Multichannel Orchestration: Handle inbound and outbound enquiries across phone, email, and chat, providing surgically accurate information tailored to telecom, insurance, and healthcare needs.

• CRM Governance: Log every interaction with meticulous detail, ensuring that customer records are updated in real-time and open cases are tracked through to total resolution.

• Troubleshooting & Escalation: Act as a technical and clinical lead in resolving complaints, escalating only the most complex cases while ensuring a 100% follow-up rate.

2. Clinical Integrity & Quality Standards

• Subject Matter Expertise: Utilize your B.Pharm background to interpret and resolve specialized healthcare and insurance inquiries that require professional medical context.

• SLA Adherence: Maintain strict compliance with agreed service levels and quality scripts, ensuring that every interaction reflects a professional and empathetic tone.

• Feedback Loops: Identify emerging service trends and provide actionable feedback to supervisors to improve overall service architecture and scripts.

3. Remote Operational Excellence

• Infrastructure Reliability: Maintain a dedicated home workspace with a stable power supply (inverter/backup) and high-speed internet to ensure 100% availability during your 8-hour shift.

• Independent Execution: Demonstrate the ability to work without direct supervision, managing time effectively to handle multiple high-priority enquiries in a fast-paced setting.

• Digital Communication: Exhibit world-class telephone and email etiquette, ensuring that the "Remote" nature of the work never diminishes the "Personal" feel of the service.

Qualifications and Skills:

Professional Profile

• Education: Mandatory Bachelor of Pharmacy (B.Pharm).

• Experience: Minimum 3 years as a Customer Service Executive, ideally within Telecom, Insurance, or Healthcare.

• Technical Mastery: Hands-on experience with CRM systems (e.g., Salesforce, Zendesk, or proprietary tools) and support software.

Remote Readiness (Mandatory)

• Power: Stable electricity or a reliable backup (Inverter/Generator) to support 8-hour daily shifts.

• Internet: Strong, reliable primary and backup internet connections.

• Environment: A quiet, professional home office suitable for high-quality voice calls.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: careers@worknigeria.com using “Customer Service Executive – Remote” as the subject of the email