CUSTOMER CARE OFFICER (NYSC) AT NAJI REALTIES | CUSTOMER CARE JOBS IN ABUJA

About Company:

Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.

Job Description:

We are seeking a highly skilled and enthusiastic Customer Care Officer (NYSC) to join our premium hospitality team in Guzape. In the luxury service sector, success is defined by "First-Touch Excellence", the ability to provide a seamless, warm, and sophisticated welcome that sets the tone for a guest's entire stay. This role is designed for a "Service Ambassador", a Bachelor’s degree holder with at least 2 years of prior customer service experience who can blend "Emotional Intelligence" with the technical precision required to manage room assignments, billing, and departmental coordination.

Your mission is to ensure "Zero-Friction Guest Journeys and Exceptional Service Standards." You will be the face of our hospitality brand: responsible for managing the end-to-end check-in/check-out lifecycle, resolving complex guest inquiries, and maintaining meticulous front-office records. If you possess "Problem-Solving Mastery," a patient and empathetic disposition, and the agility to thrive in a fast-paced environment, we want you to lead our front-desk excellence.

Requirements:

1. Guest Lifecycle & Front Desk Orchestration

• Reception Mastery: Greet and welcome guests with professional poise, managing the full check-in and check-out process with speed and accuracy.

• Operational Governance: Manage room assignments, handle guest registrations, and process payments/billing while maintaining surgical precision in data entry.

• Information Stewardship: Maintain accurate, confidential records of guest information, ensuring that all billing and room logs are audit-ready at all times.

2. Conflict Resolution & Service Recovery

• Empathetic Problem-Solving: Identify and resolve guest complaints or technical issues in a fair, prompt, and professional manner, turning friction into positive experiences.

• Personalized Concierge: Provide tailored support and local recommendations to guests, enhancing their stay through attentive and personalized service.

• Cross-Departmental Synergy: Coordinate closely with Housekeeping, Security, and Maintenance teams to ensure that all guest requests are fulfilled without delay.

3. Professionalism & Site Maintenance

• Environmental Standards: Ensure the front desk area remains impeccably clean, organized, and reflective of a high-end hospitality environment.

• Continuous Evolution: Actively participate in training and coaching sessions to refine communication skills and stay updated on latest hospitality software and technology.

• Shift Agility: Demonstrate the flexibility to work varying shifts, including evenings and weekends, to support 24/7 guest service requirements.

Qualifications and Skills:

Professional Profile

• NYSC Status: Must be a currently serving or newly posted Corps Member.

• Education: Bachelor’s Degree in Social Sciences or an equivalent field.

• Experience: Minimum of 2 years in Customer Service, preferably within the Hospitality Industry.

• Location: Must reside in Abuja, with a strong preference for candidates living in or near Utako/Guzape for logistical ease.

Core Competencies

• Technical Savvy: Proficiency in computer software and modern hospitality management systems.

• Interpersonal Grit: Excellent listening, communication, and problem-solving skills with the ability to stay calm under pressure.

• Behavioral Traits: High levels of patience, empathy, and a "Guest-First" mindset.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should their CV to: careers@najirealties.ng using the Job Position as the subject of the email.