CUSTOMER SERVICE MANAGER AT AAVA BRANDS LIMITED | CUSTOMER CARE JOBS IN NIGERIA

About Company:

AAVA Brands Limited, a new generation company of Chanrai Summit Group (Fareast Mercantile Co. Limited), has been proudly serving Nigeria since 1890 and connects world-class brands to the Nigerian consumer, every day. Now under the umbrella of DP World, AAVA Brands Limited is further strengthened as a flexible and agile service provider. Keeping pace with the evolving needs of African consumers, we strive harder to make the right products available at the right place, in the right time.

Job Description:

We are seeking a dedicated and disciplined Customer Service Manager to lead our support teams across Abuja, Port Harcourt, Ibadan, and Lagos. You will be responsible for ensuring consistent team availability, driving high productivity, and collaborating with stakeholders to resolve customer issues efficiently.

Requirements:

• Team Leadership: Manage daily team schedules to ensure consistent coverage and adherence to office hours.

• Performance Management: Track and optimize team productivity, including call volumes and email response rates.

• Issue Resolution: Lead collaboration with internal stakeholders to resolve complex or escalated customer complaints promptly.

• Reporting & Communication: Manage and distribute daily, weekly, and monthly reports to track key performance metrics and identify actionable insights.

• Accountability: Maintain visibility on open issues and conduct regular follow-ups to ensure timely resolution.

Qualifications and Skills:

• Education: Graduate degree or HND holder in a relevant field.

• Experience: 3–5 years of proven work experience as a Customer Service Supervisor.

• Skills: Strong leadership ability, excellent communication skills, and a track record of driving team discipline.

• Analytical: Proficiency in tracking metrics and generating performance reports.

• Location: Must be capable of managing operations across the specified locations.

Salary

Application Closing Date: Not specified

Application Instructions:

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